ComplaintsforBrown's Fairfax Mazda

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sold me a faulty used vehicle; a 2018 Land River Range Rover Velar 1). When had to get a Maryland inspection vehicle failed; had to replace 2 back tires (Completed) - $619.92 2). 1 week after that; the check engine light came on, and I had to replace 2 sensors - (Completed) $1,177.32 3). The two back brakes and rotors had to be replaced (Did not complete yet) - $1,233.31

  Business response

  02/14/2023

  As a Virginia dealer, each pre-owned vehicle sold passes the Virginia state safety inspection. As a Virginia dealer, we do not guarantee passing of other state's inspections as the criteria is different. We understand the frustration in the check engine light for sensors.  This was not brought to our attention prior the the work having been performed by the customer.  Had the customer involved our dealership, we would have investigated if the sensors are part of the emissions system, therefore covered under the factory warranty.
  
  We do apologize for the inconvenience and will provide a one-time goodwill compensation of $500.

   

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