ComplaintsforBill Page Honda

• Initial Complaint

  04/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, First I want to say thank you for allowing me to describe my experience with Bill Page Honda of Falls Church VA. Below I will list several service appoints in which I took my vehicle in for inspections, and rear and front brake repair. Please see attachment.

  Business response

  05/12/2023

  May 12, 2023
  
  Re:  ****************************************

  Dear Sir or Madam,
  
  In response to the complaint referenced above, Bill Page Honda agrees with the service records ************************* states relating to the work completed at Bill Page Honda.  We do however disagree with the statement that,our service advisor, ******************************* stated “brake calipers only last 10K miles.”
  
  Based on the records, no work completed by Bill Page Honda was or is failing in any way.  We are confused as to what ************************** believes Bill Page Honda did wrong.  His issue now seems to be with the right rear caliper, which has never been replaced by us or any other service facility.
  
  I understand if ************************** chooses to work with another service facility but on the facts stated in *************************** complaint, Bill Page Honda will not issue a refund for any work completed.
  
  If you have any additional questions, please feel free to contact me at ************.
  
  Respectfully,
  
  **************************

  Customer response

  05/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  My issues with Bill page Honda:
  
  1.The dealership did an incomplete brake job and overlooked a faulty brake caliper.
  2.The amount I am being charged to replace the caliper would have been cheaper if the dealership actually did a thorough inspection of the brake system when I initially had my rear brakes replaced. 
  3.I have proof that the caliber was perviously replace by ********************* Honda Dealership, back on 12/17/20 I have included the service record number in my response. (Hence I contacted the dealer while seeking with ************************* and he made the comments brake calipers only last for 10K miles)
  4.Fake inspection reports, how is this dealership able to falsify vehicle inspection reoprts and not actually inspect the vehicle isn't this against the law? 
   
  Regards,
  
  *********************************

  Business response

  05/22/2023

  **************************,

  1. Bill Page Honda did properly replace your rear brakes in August 2022.  At that time your right rear caliper was not seized and was working correctly.   When you came back in February 2023, the technician noticed the right rear      caliper not performing correctly and recommended replacement at that time.

  2.  If your true concern is that the replacement of you right rear caliper would have been cheaper if it was faulty at the time of your brake replacement, I am happy to install the caliper for no labor charge (if done at our facility) to keep you as a customer.  You will however have to pay for the parts.

  3. I am not disputing your left rear caliper being replaced at another Honda dealership.  This is a different one than the one we are suggesting be replaced. (We are replacing the right rear - they replaced the left rear)

  4. We do not falsify inspection reports. 

  Please let me know if you have any additional questions.

  **************************

• Initial Complaint

  04/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a brand new Honda *** 2022 from this dealer in mid-March 2022 and was told the vehicle comes with HondaLink. I asked the sales consultant if he could explain what that included. He provided me a one-page summary of the features (attached to this complaint), and verbally stated it included "voice recognition", "remote engine start", and "destination by voice". I expressed I was pleased to have this technology as the navigation system on my 2019 CRV was clumsy. After looking at a number of videos the sales consultant suggested I look at, I returned to Honda on April 6 and spoke with the same sales consultant. I had called the day before asking for help to set up HondaLink as I could not figure it out even from looking at the video as my car did not seem to respond to the commands. The car did not come with a HondaLink manual. I could not get the features to work. In the call on 4/5, he told me he would have David, his colleague, to walk me through as he was taking a day off. When I arrived on the 6th, the sales consultant was actually there and told me I would have to call Honda to "disassociate" my 2019 Honda to be able to use the technology on the 2022 ***. Another sales consultant seemed more helpful, telling me the features were great but he himself did not use them and was unsure how to program HondaLink. No-one at the dealership seemed willing to provide proper assistance. I eventually called HondaUSA and found out ***s only have "basic" HondaLink. Not the features I was verbally told I had on the 2022 ***. This seems bad misrepresentation on the part of the dealership. It only deals with Honda vehicles and the fact CRVs only come with Basic HondaLink should have been known to them and conveyed to me honestly.

  Business response

  06/27/2022

  ******************,
  
  Thank you for purchasing from Bill Page Honda.
  
  I am sorry to hear that you believe my sales team did not effectively communicate the HondaLink Program to you.  You are correct in that ****s do not come with the ability to pay for a HondaLink subscription package and only come with the complementary HondaLink program.
  
  I was not there when my sales representative discussed the features of the vehicle with you, but the **** you purchased does have a navigation system that does include voice recognition.  The ******* **** Hybrid also has a remote start feature on the key fob.
  
  I would be happy to discuss your experience in greater detail if you would be willing to call me at ************.
  
  Respectfully,
  
  Brian K*********

  Customer response

  07/04/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response until I speak to the Dealership - there seems to be NO Voice recognition for the Navigation system so I will be interested to see 

  how I get it to activate.
  
  Regards,
  
  *******************************

  Business response

  07/18/2022

  We were able to meet with ****************** today and review the features of her ***.  If there are any further questions, please feel free to contact me at ************

   

  Brian K*********

• Initial Complaint

  04/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a new 2022 Honda ******* on 3/18/22 from Bill Page Honda for $49,677.27. On 3/28/22 the car would not start and we were forced to have it towed to a local Honda dealership. They found the body control unit to be faulty and require replacement. The part is backordered and will not be available until May. Thus not only were we sold a car not of satisfactory quality but also are unable to use the car for over 30 calendar days. We wrote to the dealer requesting a full refund and return of the car under the Consumer Rights Act of 2015 and they have refused. I also believe we may be entitled to a full refund under the Virginia Lemon Law. Please assist.

  Business response

  04/14/2022

  In regard to ******************************'s complaint, we empathize with her position.  However, we do not issue refunds for a mechanical part failure.  American Honda has a 3-year warranty that will cover this claim.  We have reached out to the customer trying to see if we can help provide transportation while she is waiting for the backordered part, but we have received no response.  If she would like to contact me directly, please feel free to call me at ************.
  Brian ** K*********

• Initial Complaint

  02/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  1. We were promised, in writing, that we could visit the dealership on 12/29/21 to view the vehicle and place a $500 deposit down to return Jan. 1-2 to purchase. Upon arrival, we were told differently and had to spend over 3 hours, with our infant, in the dealership. The price increased $9K from what was listed on the site, leaving us no time to research what we were being charged. A sales tactic, I understand and had that been it, we would have been fine however;2. We have provided paperwork to cancel our gap insurance and have not yet received confirmation that this has taken place, back dated to the date of our signature 2/17.3. We have requested twice now 2/16 & 2/17, information on the warranty package we were encouraged to purchase and have not yet received this information.4. We were promised an accessory package within 2-3 weeks time and told we could come up on a weekend to have installed. My wife had to follow up on at least three occasions to inquire about this package before the parts department reached out on 2/7, 5.5 weeks later. We understand parts are on a delay however no communication was provided on your end to keep us up to date.5. Once the parts department did finally call us, they said they could only perform such work M-F. We had to move up the ladder to the General Manager to have what was promised to us, taken care of.so we thought.6. We arrived to the dealership to have the door rail, deep cargo mat and floor mats installed. The parts dept. installed the door rails however, failed to clean the vehicle before doing so so essentially stuck these onto a dirty car, of which compromises the adhesive. They did not install the mats and cargo try, instead placed a box in our car that said it contained all. We took the box and headed home.7. We open the box to install the cargo tray and floor mats and low and behold, the cargo tray is not in the box. We reached out on 2/20 & 2/22 for resolve and have yet to receive a response

  Business response

  03/03/2022

  My understanding is that ******************** has spoken with ***************** *** who has resolved her concerns.

  Just to recap:

  1. The final price she is referring to included all tax, tags and fees which we do not show on the web site.  We have customers that come from different cities and states and would not know the final numbers until we speak with them.  2. Her GAP insurance was cancelled on 2/18 per her request.  3.  The warranty information has been sent to ********************.  4.  All accessories (including the cargo tray) have been sent. 5. When we install body side moldings, we do not wet the car.  We do however use alcohol to clean the area where the molding will adhere.  The moldings were installed correctly. 

  I do apologize that we communicated poorly and did not include your cargo tray when you first picked up your accessories.  If there is anything still outstanding, please feel free to contact *****************, ***

  Respectfully,

  Brian K**********

  Customer response

  03/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

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