ComplaintsforSummit Environmental Solutions Inc.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a new home in early 2023. Had significant internal drywall damage from bird's nesting. Two main holes in wood siding were their access point. Hired summit to fill these holes in early May. Inspector, *************************** came, gave an estimate, described what could be a multistep process with bird repellant hung that *** require multiple applications. Holes would be closed once certain birds were gone. Paid half of estimate, $575. Shortly after a worker came, closed other holes on the house, not the two of concern. Hung multiple bird repellants. No further work was done, no assessment or replacement of bird repellant. Holes were not closed. Made multiple calls to Summit office and ***************************. Finally had text exchange with attached pictures with *************************** in June, he said would have someone out to fix them. No one ever came. Received a bill in August for the remainder of the bill, for services never completed. Called demanding an explanation, was told there was no documentation of my previous calls requesting work completed. Provided texts with ***************************. I asked multiple times about the remaining amount of $575, was told not to worry about it. Worker came out that week and closed the two holes that were of concern. I asked this worker, ***************, about the bill, he said would get back to me. No further communication the rest of that week. Called 8/28/23, spoke with accounting, then called back by ******** who said he would give a discount of $150, but expected further payment of $425. I feel bird repellant was pointless, it was not checked after 30 days like it was supposed to be per the estimate. All the holes closed were not the holes I wanted closed. Work was not done until three months after initial payment and multiple ignored requests. I want a full refund of my payment of $575 and absolutely no expectation of any further payment.

  

  Business response

  10/11/2023

  To whom it may concern:
  

  The client did sign a contract with Summit Environmental Solutions for Woodpecker Harassment and Repairs. It was explained to the client that there would be a multi step process to the work. The technician started the work to close the holes in the siding noticed that there was a nest of baby birds and communicated with the client that we would need to wait for the baby birds to leave before the last two holes would be closed. This is due to woodpeckers being protected under The Federal Migratory Bird Act.
  
  The technician rescheduled the repairs for a later date to allow the baby birds to leave on their once they reached an appropriate size. The client did not reach out multiple times to the office but did send a text of pictures to the technician. We reached back out to the client to let him know when he was scheduled for his remaining repairs. We had our Field Supervisor ***** go out to check for baby birds (woodpeckers) and finish the repairs. The bird repellant was checked after 30 days and was changed out. Bird repellent is designed to help harass the birds from coming back for the duration of the cartridge longevity. The holes that were closed were, in fact, holes made by the woodpecker. All work that was agreed upon in the contract was satisfied. Our Regional Manager *** offered a discount due the waiting period for the final repairs.

  We have explained all of the options to the client. Unfortunately, they were not agreeable to the customer.  We did not receive full payment for the work completed under contract.
  
  We wish them the best of luck with their new home.

  - The Team at Summit Environmental Solutions

  
  

  Customer response

  10/11/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They made multiple false statements in their reply. The repellent was not replaced after thirty days, otherwise they would have charged me for such a service as described in their contract. I did attempt to reach out to them multiple times and am happy to prove my phone records that show as such. Their refusal to admit their fault in the massive delay of the service, and the fundamental fact that the only reason work was continued was at my extensive prodding shows their complete lack of professionalism and respect for their customers. They do not warrant any additional payment from me.
  
  Regards,
  
  ***********************
  
  
  
  
  

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