Business ProfileforPohanka Honda of Fredericksburg

My wife dropped off the car on Sunday June 2nd and clearly showed the service advisor that the engine lights and ABS lights were on and that the car smelled different and there was an issue with the car's ability to accelerate the car. The service advisor ***** *****, laughed at her and said he did not see it was that big of a deal but would get it checked out but when I got there and talked with the service advisor he even admitted he did not know what my wife was talking about about. I asked ***** how long it would take and he said it should be checked and ready to go tomorrow morning. I also asked if there was an issue with the car that we had a warranty through Pohanka and Honda and that if there was an issue they would cover the diagnostic fee and the repair of the vehicle. I called the next day at 8:30 AM and found out the car had not even been checked yet and we dropped it off at 3 PM on Sunday. Later on we got to the dealership at 10 AM and no one had contacted me and saw ***** who just got in and that the car looked to be fine and there was no issues and that I would need to pay the 175 diagnostic fee since nothing was wrong with the car. A minute after my wife drove off the lot the check engine light came back on and the smell of exhaust was coming into the car. We were upset that we had wasted the better part of two days for our car not to be checked on correctly the first time. I told the service advisor that this was not good service and that y'all rushed the service to get a quick 175 dollars off of us while we could have been hurt or hurt someone else if our car had not been fixed properly. Sure enough they found an issue with the cars exhaust and it was fixed and the warranty did cover the diagnostic and maintenance but when I pressed for the original cost to be refunded back since the service team had not correctly taken care of my car the first time. Unfortunately that did not happen despite the service manager ***** ******* stating he would