ComplaintsforWeather Shield Asphalt and Masonry
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Complaint Details
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Initial Complaint
05/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Date of the transaction: 04/20/23 Amount of money I paid the business: $3500.00 What the business committed to provide me: Asphalt **************** old flag stone walkway alongside the driveway.What the nature of the dispute is: The business paved the driveway with asphalt but did not relay old flag stone walkway. After they paved the driveway on Thursday 04/20, they said they would be back the next day, Friday 04/21 to relay flag stone. On Friday 04/21 they asked for payment, which against my better judgement I gave them, and they said they would be back on Monday 04/24 to lay flag stone. They did not come back. On Wednesday 04/26 I called ************ and asked when they were going to come back and finish the job. I did not get an answer. On Thursday 04/27 they paved my neighbors driveway. I spoke to *******, and he said they were going to lay the flag stones today. They left after they finished paving my neighbors driveway. I called ************ twice on Monday 05/08 and got a recording, The person you have called has a voicemail box that has not been set up yet. I also sent a text to the phone number on that same day. No response.I can supply the name of the individual the check for payment was written out to if needed. Memo on check: Weather Shield Asphalt and Masonry. Whether or not the business has tried to resolve the problem: No, they have not.Account/order/tracking number: Job # ** I felt pressured and made the mistake of paying them before the entire job was finished. The invoice reads payments to be made when finished.Customer response
06/12/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Weather Shield Asphalt and Masonry regarding complaint ID ********.
Regards,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.