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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My temporary tags expire on Friday, I called maxkar 4 times asking when am I getting my ** plates. Each time they are checking will call back. Finally called today and ask maxkar to email me a receipt where nc dmv received paperwork for processing. Can't locate it, ask to send me another 30 day temp tag, said that needs to be waived by va dmv.if I would have known it would be this difficult, I would have made my purchase in **. At the bear minimum I should have a new temp tag issued until my tags are received. *********** **** has not called me on this matter. I spoke with zee and the only female in the office.
Business response
09/06/2023
Hello,
*************************** bought a 2015 F350 on July the 20th. He financed the vehicle through one of our lenders, it usually takes anywhere between a week to two weeks for the loan to get booked and funded. After the funds were received, we hired a notary in ** and mailed out all the documents via **** Since it's out of state title and registration, the notary takes the paperwork directly to the *** to get the car registered. Once the registration is finalized, the notary mail us back the tags, lien receipt and registration. All this takes time which we have no control over. We have done everything we could to expedite it but again the *** registration for some states is a little slower. ************** registration is finalized and his tags are mailed out. Proof can be submitted as per request and customer authorization.
Please contact me if you have any questions.
Thank you,
Moe
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.