ComplaintsforLoebig Chiropractic

• Initial Complaint

  06/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received service in October 2021 at this office. I provided my insurance card (*****) and was charged for services which I paid at the office. On June 17, 2022 I received a bill from the office stating that I owed $126 for services unpaid. The statement claims that the bill was overdue because the office did not have a biller from October 2021 until February 2022. The new billing manager claims Loebig Chiropractic did not accept my insurance at the time of service and I should have been told at the time of service about this fact and their office has a practice of billing up front in-full for services that are not covered by insurance. If that was the case, I would have paid for my services on the dates that I received them (10-6-2021 and 10-8-201) using my credit card, which I provided for the fees that I ending up paying at the time. I believe that I am being charged incorrectly by this office. They are taking advantage of me for a mistake that they made. I feel that this is not fair and the office is not willing to admit their mistake.

  Business response

  08/01/2022

  ------- Forwarded message ---------
  From: Dr. Loebig <Billing@loebigchiropractic.com>
  Date: Mon, Aug 1, 2022 at 4:50 PM
  Subject: case # ********
  To: drteam@mybbb.org <drteam@mybbb.org>
  
  

  Hi, I hope you are having a good day. We received a letter from you saying you have made several attempts to reach us. We have left several messages on ************ and have yet to hear back. We have resolved the issue w/******************. We did a courtesy write off for the patient and asked the patient to call you all to make you aware as well. Please let me know if you have any further questions.

  Thank you,

  Kimberly S******

  Billing Manager

  Loebig Wellness

  754 *****************

  ***********, ** 22066

  Customer response

  08/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Prior to this notification I sent a check via USPS mail to the business. I trust the business will void the check once received. 
  
  Regards,
  
  ****** *******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩