ComplaintsforK & K Heating & Air Conditioning, LLC
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Complaint Details
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Initial Complaint
10/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I contracted KK Heating in 2018 to make extensive repairs to my HVAC system. They worked under my home in the crawl space and inside of my home. The duct work and heat registers were enlarged to make my HVAC system operate more efficiently. Since 2018 I have contracted this same company to perform routine maintenance to the system. In July 2021 the HVAC unit started making an irregular noise. I called KK to come out and troubleshoot the error, at this time they told me they found no issues. The system continued to make the same noise thereafter my initial call in July 2021. In Oct 2022 I contracted a different HVAC company to come out and conduct preventative maintenance on my HVAC and inquired with them about the irregular noise the system was making. At the time of service, the other HVAC company informed me the hose to the condensation pump was broken off and not operational. As a result of this, the condensation has not been leaving my crawl space and has caused mold to grow inside of the crawl space. The company has also informed me this has caused extensive damage and rust to the HVAC system. Therefore, the system is not operating at its full efficiency.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.