ComplaintsforSteven Kia

• Initial Complaint

  08/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Business failed to mention the vehicle they sold me had been in an accident with a fender that pops out going down the road. They also have used my 3 contacts for the bank loan to track me down. Those contacts were only for the banks use. While contacting my contacts they discussed what the need for contact was which is a personal matter. No other names are on my loan papers. At no point have I authorized anybody to divulge my information to any party other than myself.

  

  Business response

  08/03/2024

  Hello, thank you for bringing your concerns to my attention. I would like to speak with you about your concerns and I left you a voicemail earlier this afternoon.  We provide free Car Fax history reports for all of our vehicles on our website, as well as at the time of the sale. I am willing to have your bumper looked at to see what can be done to fix the problem. We may contact the references you provide when information is needed for your deal. In your case we have been trying to reach you for a few weeks regarding some necessary documents needed for your deal. Please return my call to discuss your concerns. I can be reached at ***** *********Best regards,**** *********General Manager

• Initial Complaint

  12/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2017 Hyundi Santa Fe on May 22,2023, paid $ 17,000.00 for it. On Dec.11,2023 it started acting up and I took it to *** ****** ***** to have it looked at. ****** the mechanic there ran a bunch of tests and told me the engine was blown and it needed to be replaced at the tune of at least $5,000.00 and thats if he could find one. I called Steven Kia and spoke to a ****** and ***** and was told I didn't get the extended warranty so there was nothing they could do for me. I still owe $11,000.00 on this car and can't drive it, I have only had it 6 months surely they are responsible for some of the repair. I took care of this car checking oil ect.

  

  Business response

  01/02/2024

  Good afternoon ********, I appreciate you contacting me about this issue. I understand that dealing with mechanical issues on your vehicle can be frustrating and stressful. It is our goal to provide great customer service and exceptional experiences for all our guests and customers. I will do all I can to help address the problem you are having with your vehicle. As we discussed this afternoon on the phone, Hyundai does have a extended campaign/bulletin to cover engine failure if the root cause is found to be certain components. The vehicle was purchased AS-IS at the time of sale due to the mileage being 123,684 and the extended service agreement for mechanical coverage was declined. Even though this was the case, I will do everything I can to help you find a solutiuon to fix your vehicle. Your family has already helped take the vehicle to the Hyundai dealership here in ************. Once their technicians inspect the issue they can determine if it covered under the engine campaign. We will wait to hear back from them and go from there. I appreciate your patience and understanding. I am available to answer any other questions. Please give me a call at ***** *********Best regards,**** *********General Manager Steven Kia

• Initial Complaint

  11/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a Kia K5 from this business. With my purchase, I also purchased gap insurance and an extended service warranty. My loan was paid off on December 5, 2021. I sold my Kia canceled the gap insurance and extended warranty coverage. I am owed a refund of $1631.95. I have been calling the dealership for assistance in obtaining my refund. I have called Kia Motor Finance multiple times and each time I am provided with different information and no resolution. Steven Kia has provided me with 3 different phone numbers to call to obtain status and try to get my refund. They have done nothing to help me get a refund for a product offered and paid for at their dealership. The checks were cashed on 8/31/2023 and 9/22/2023. At first, I was told I would receive my refund 30 days from October 2, even though they had cashed the checks on the indicated dates. Then I was told 45 days. Each time I am given different information.. Once i was told the checks were sent out on October 18, which was untrue as that was one of the dates I called and tried to obtain a status of my refund. I feel like they sold me a product and now will not help obtain my refund. The check and monies for the products were accepted by Steven Kia.

  

  Business response

  11/24/2023

   Hello. Thank you for bringing this matter to my attention. We strive to provide all our guests and customers with exceptional service. I apologize we were not able to resolve this issue sooner. After gathering all the information in regards to your concerns, we have found that the refunds for your cancelled insurance products were sent to the first lein holder. I was able to determine they received and were holding the refunds since your account with them was closed at the end of 2021 when you refinanced that loan. Per the joint 3 way call and conversation with Kia Finance on Tuesday November 22nd, they have agreed to mail the refunds directly to you. You have the reference numbers and all the information in regards to that discussion. Once again, I apologize for the delay in getting your refund.  I am happy that we were able to figure out a solution to this situation. If you have any other questions or need further assistance please give me a call at ***** ********. Happy Holidays!Best regards,**** *********General ManagerSteven Kia

  Customer response

  11/28/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The response provided is not accurate. I was informed by the finance manager ar Steven Kia that my redund check would be issued within 3 business days from November 21.  This did not occur. I was contacted on Tuesday, November 29 and informed the refund was not issued, still being investigated. I have continued receiving conflicting information pertaining to the matter. Kia finance indicates that the refund was sent to the dealer, Steven Kia.  Regards, ***** ******

  

  Business response

  12/05/2023

   My previous response was sent after your 3 way call with Kia Finance America. Unfortunately they then called you after the Thanksgiving Holiday and contradicted their previous conversation with you and ******** our Finance Manager. I apologize that they retracted on their agreement to mail the refunds directly to you.  You then called me to let me know about this response from Kia Finance. So after finding out they were not going to mail you the refund directly, I made the decision to cut you a check for the refund amounts owed and I will deal with Kia Finance to try and recoup the funds from them. I know you picked up your check for the refund last Wednesday November 29th. Once again, I apologize for the inconvenience and delay on getting your refund. You now have the refund from your product cancellations. If you have any other questions, please give me a call at ***** *********Happy Holidays,**** *********

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2019 Certified Pre-Owned Kia Forte from Steven Kia on 10/29/2020. I also purchased an Extended Warranty that day. I am having issues with the radio screen having air bubbles in it and the defrost is making a loud noise. I was given the run around for over 3 1/2 weeks by Steven Toyota about my Warranty. I was told over and over I did not have a warranty, spoke with 6 different employees at both Toyota and Kia. When they finally verified I had a warranty and set up the service appointment, 3/29/2023, I was told none of the problems I am having are covered under the warranty because "I purchased the cheapest warranty possible and it covers nothing". I explained I was told I purchased the best warranty possible that would cover and and all issues, especially with the radio screen. They simply said, sorry it is not covered and I'm not sure why they sold you that type of warranty. I spoke with Kia and they verified I have the correct warranty and everything should be covered. After speaking with Toyota Service this morning, I was reassured, nothing is covered. Why purchase a Certified Used Car and an Extended Warranty if nothing is any good.

  

  Business response

  04/05/2023

  *******, Thank you for bringing this matter to my attention. I reached out to you at the end of last week to find a solution to your problem. As we discussed last Friday, the components that are currently having issues are not covered under the warranty. But, I am able to discount the cost of the repairs by a little more than $300 total, and I am willing to cover the majority of the expense in good faith. I value you as a customer and want to help get your vehicle fixed. We will reach out again to figure out the best path forward. If you have any questions please give me or ***** **** our service manager a call at ###-###-####. Best regards,**** *********

• Initial Complaint

  12/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I traded my leased Kia Seltos on a jeep wrangler in August. I kept receiving messages saying that they would offer we a good deal if I traded in my Seltos. So I purchased the 2013 Jeep Wrangler with approximately 64k miles on it. About 2 months later, the check engine light came on. I automatically assumed that it would be something that I couldn’t afford to fix. At that point, my goal was to get rid of the vehicle. I took the vehicle to another dealership and got it appraised. The car salesman returned with an appraisal for $14k and told me my vehicle had been wrecked twice. I left that dealership and went directly to Steven Kia, where I purchased the jeep. My boyfriend and I explained the issue when we got there, and they told us that it was not their issue because there is a link on their website that provides that information about the vehicle and I could have read it. Not only had the vehicle depreciated over $10k in two months but it wasn’t until then that I found out I purchased a vehicle that had been in two wrecks before I owned it. The car salesman stated that he normally disclosed that information when selling vehicle (whether the vehicle had been in a wreck or not) but for this sale, he “forgot”. The dealership was not willing to make things right or solve the issue once I found out this information.

  

  Business response

  12/10/2022

   We value your feedback and would appreciate an opportunity to speak with you about his situation. At Steven Kia we strive to provide our guests with exceptional service. I am sorry to hear that we fell short of that expectation on your visit. We do appreciate your business and will do everything possible to help you with your vehicle. To address a few of your concerns we did offer you $21,000 on trade during visit plus the prorated refund of your extended protections which totaled approximately $25,000. This offer was combined with a discounted price on a new vehicle of your choice. During your visit no agreement was reached. After you left we did follow up, but did not hear back.  Even if trading it in isn't something you are interested in at this you do have options. The vehicle is also covered under and extended service agreement which can help address any mechanical issues. We would be happy to have one of our highly trained technicians diagnose the check engine light at your convenience. You can also take it to another service center to have it checked out if you prefer. This past week we attempted to call you to discuss your issues, unfortunately you asked us not to contact you again. We are still happy to discuss the situation further. Please feel free to give me a call at ***** ********* Thank you,**** *********General ManagerSteven Kia

  Customer response

  12/27/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. At this point, the $25k combined offer is the best I believe I can get back for this vehicle now. I am interested in selling this vehicle back ASAP.  Regards, *** ******

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a car in March 2022. Since that time, the dealership has issued 4 temporary tags but has not processed a tag request in my home state. The dealer has requested, and I have provided, my proof of insurance on 4 seperate occasions. I have stopped by the dealership to resolve this issue and personnel that could help me "were not available". I have called and left messages on multiple occasions but have not received return calls. It has been 90 days since this purchase and I am still unable to register my vehicle in my home state.

  

  Business response

  06/15/2022

  Good morning Mrs. & Mr. **********, Thank you for taking my call this morning. I appreciate you bringing this matter to my attention. I apologize for the length of time it is taking to get your title work processed and the lack of communication from my team. As promised on our call today, I will address this with my staff and use it as a teachable moment. I ensure you I will continue to follow up with you until we get the title work completed. Once again, thank you for you time today. I will be in touch with an update soon.  Thanks,**** *********General ManagerSteven Kia

  Customer response

  06/15/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* **********

• Initial Complaint

  04/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a 2020 Kia Forte (certified pre-owned) from Steven Kia January 29th, 2022. I went in for the first oil change and tire rotation on April 14th 2022. I purchased the prepaid maintenance plan when purchasing the vehicle. Therefore, I didn't have to pay for the oil change and tire rotation on the day of. The technicians do a walk around video of your car and explains some of your problems with the car. Some of the problems that with my vehicle were as follows: four wheel alignment (the right side of the vehicle has better tread than the left side), rear brake pads, resurfacing of rear rotors, and a BG automatic transmission fluid exchange (every 60,000 miles). After this, I asked my service advisor for an estimate to fix all of these issues. The total estimate ranges were between $770.46 - $808.47. That day, April 14th, I did not do anything to the vehicle. The car was inspected in November of 2021. After leaving the ****** dealership, I went down to the Kia dealership and asked to talk to the sales manager. The only explanation he offered was that it's normal wear and tear and that he could call and try to get me a discount before my appointment, which was April 22. My cosigner and I have tried calling since that day to talk to someone. All they were able to offer was, he or she is busy and will call you back. We have been calling everyday since that day and haven't gotten an answer. I canceled my appointment to fix all of the issues until we're in contact with someone and the issues are resolved. I'm deeply disappointed by this behavior from Steven Kia, because they're a reputable place to buy a car. I would not recommend this place to anyone searching for a vehicle due to the fact of negligence. After this issue is resolved, I will not be returning for any service for my vehicle.

  

  Business response

  04/25/2022

  Hello *******, I appreciate you taking the time to talk with me today. Once again, I apologize for the issues you had during your recent service visit and slow response to your recent calls. You do have some great protections with your vehicle and one of those is pre-paid maintenance which will cover oil changes and tire rotations every 5,000 miles and also roadside assistance. I understand getting a new or newer car is a big deal and you expect reliable transportation with your purchase. Thank you for giving me a chance to address your complaint and rectify the situation. As we discussed on the phone today, I will take care of the 4 wheel alignment and transmission fluid service recommended during your service visit at no cost to you. I am also able to provide a discount on the front brake work that was recommended. While you are in for the appointment, I will also fill up your gas tank. I appreciate your understanding and look forward to seeing you again soon.  Best regards,**** *********General ManagerSteven Kia

  Customer response

  04/26/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* **************

• Initial Complaint

  04/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have a 2017 Kia Sportage less than a year and it been using oil I dealt with this for 4 months and it got worse end of March I have called Kia Steven ****** and will not help me I been told that the motor been ordered now it’s the lawsuit then it was covered I keep getting the runaround I have a disabled child I drive alot it uses oil I ask for a rental I see it’s not my fault it’s not fair I have a payment and have to buy oil I tried for two weeks and it just get shoved under the rug now not sure if I’m getting the motor I called Kia consumer they give me 4 different stories in two days I’m buying oil. 2 or 3 times a week it’s not fair to be treated when I been patient for this long I spent 100 in a week

  

  Business response

  04/14/2022

  Hello, I am very sorry about the problems you are having with your 2017 Sportage. I understand it is very frustrating to have to wait for the parts to come in for the engine repair.  I have helped facilitate the warranty coverage to replace the engine and confirmed that engine has been ordered. The part order has also been escalated in the manufacturer's system to make sure we get it as fast as possible. It is unfortunate that at the time you came in on March 24th and I appraised your Sportage, I was not able to help you trade it in for something else. I will continue to do everything I can to expedite the repair on the engine for you. As we discussed on the phone, I will provide you with 2 free cases of oil to use in the meantime and fill up your gas tank when you pick it up. I value you as customer and I appreciate your patience. Best regards,**** *********General ManagerSteven Kia

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩