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            Business ProfileRocktown Realty, LLC

            Real Estates
            BBB accredited business

            Contact Information

            218 E Market St

            Harrisonburg, VA 22801-4131

            Visit Website
            (540) 705-7080

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            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/6/2023

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers real estate sales and property management services.

            Business Details

            Location of This Business
            218 E Market St, Harrisonburg, VA 22801-4131
            BBB File Opened:
            1/22/2014
            Years in Business:
            14
            Business Started:
            1/1/2010
            Business Incorporated:
            3/24/2010
            Accredited Since:
            2/6/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Julie Hamann, Broker/Manager
            • Mr. Bernard Hamann, Manager
            Contact Information

            Principal

            • Mr. Bernard Hamann, Manager

            Customer Contact

            • Mr. Bernard Hamann, Manager
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/13/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            The way they are handling operations as a company is on the edge of unlawful! In April 2023 we decided to terminate our lease through them and we were charged a fee to start the sublease process! They then threatened legal action when I refused to pay a full month of rent for may after learning that new tenants would be moving in on the 10th! After I told them I would be in contact with my attorney about the situation they agreed to allow us to pay the prorated rent amount for the 9 days it would be between tenants. They have withheld our security deposit and claimed that they used a large portion of it for “repairs/paint” when I know for a fact that I repaired the walls myself and only the paint needed to be touched up! There was a non refundable amount of $275 - which is plenty to have covered the cost of flipping the home for new tenants. The company itself was not even in charge of repairs for my house- it was the landlord directly and he usually used his own repair men - not sure why rocktown reality was able to keep the $400 without proper receipts to prove the cost of services required to repair the home!
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            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Mike L

            10/05/2022

            Rocktown Realty Customer Service Review -- 10.5.2022 Fair prices, but very poor customer service. There are many other options for off-campus housing. - Submitted a work order on 8.17.2022 for a mattress with visible blood stains when moving in. As of today, 10.5.2022, that mattress still has NOT been provided. - On 8.18.2022, there was a pipe that burst in the ceiling. The ceiling wasn't fixed until 9.9.2022. The interim solution provided was a bucket in the middle of the room. - While fixing the pipe burst in the ceiling, the service technician broke another pipe rendering the kitchen sink unusable. The interim solution was a tape of the kitchen sink with instructions not to use it. That was on a Thursday. The issue was fixed the following Tuesday. - $500 charge for rice in the kitchen drain (which was the fault of the tenants, not the owners). We requested negotiating the high cost of the charge to fix the sink due to the lack of customer service. Request denied. This is my third child in college who has lived off campus, and this is by far my worst experience with a property management company. Mike *****

            Rocktown Realty, LLC Response

            10/07/2022

            Mike, I discussed this with the property management team and I wanted to respond to your complaint. I thought you had spoken to Bernard and this was taken care of. We never received a complaint of a bloody mattress. The complaint was that the mattress was flat. We ordered a new mattress but unfortunately we are still seeing delays from suppliers. The mattress was delivered to the condo a couple weeks after it was ordered. The kitchen sink was severely clogged with rice. It took maintenance quite a bit of time to get it unclogged as it was not as simple as just plunging the sink. We agreed to split the maintenance bill with you however the pipe issues were due to the rice in the line. I'm sorry it took a few days to fix however we had to wait to get the correct person in to get this fixed. You were not happy with the price from the vendor that made the repair but that was the cost of the bill that the owner incurred. Again, Rocktown split the cost of the bill and we paid half of this bill for the rice being clogged in the drain. Hopefully your experience will improve with us. Thanks, Julie ******, Broker

            Local BBB

            BBB Serving Western Virginia

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