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Find a Location

Expert Aluminum Company, Inc. has 1 locations, listed below.

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    Business ProfileforExpert Aluminum Company, Inc.

    Siding Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers window, shutter, gutter, vinyl siding sales and installation. They are also a Reynolds dealer.

    Business Details

    Location of This Business
    4964 Shula Dr, Hurt, VA 24563-3792
    BBB File Opened:
    7/15/1989
    Years in Business:
    45
    Business Started:
    7/27/1979
    Business Incorporated:
    7/27/1979
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Curtis Arthur Sr., President
    Contact Information

    Principal

    • Mr. Curtis Arthur Sr., President

    Customer Contact

    • Mr. Curtis Arthur Sr., President

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Wendy L

    1 star

    05/16/2022

    They don’t return calls. Not professional at all. Secretary is very rude. Called three times to get quotes for two different houses. Could not get a return call, and yes I checked voice messages! Does anyone want to work anymore???

    Expert Aluminum Company, Inc. Response

    05/23/2022

    To whom it may concern, Wendy **  called our office on May 10,2022 and on May 12,2022 and asked to get a price on an awning. I told her both times I would give her message to him when he came in and I did. On May 16, 2022 Wendy **  called and said she was turning us in to BBB because no one has called her back. I tried to explain to her that we were very busy at the moment and will get in touch with her when he could. She started telling me how unprofessional we were and why had no one called her yet? I tried explaining to her over and over that all I could do was take a message for her I'm not the one that does estimates. She kept on telling me that we needed to do something better. I told her we haven't done any work for her as of yet and she really had no reason to complain. She then called me a TRIFLING *****. I hung up on her, I will not have anyone cursing me for no reason. I never raised my voice to the woman. I would like to know if she can complain to BBB about us, who are we to complain to about rude, ill mannered and cursing people that we have not ever even met.? I will not accept being cursed at by anyone and that includes her . I will not be doing any business with this woman at any time now or in the future and I will not apologize for that now. I will not tolerate extremely rude customers at any time. If you have any questions please call me Curtis ** ****** *** Penny ** ****** 

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