Customer ReviewsforTimberlake Family Dentistry

There aren't enough words to explain the anguish that this supposedly professional has caused me. I had appointment with him yesterday to re-cement a crown he had done for me in 2020. I was sitting in the chair when he entered the room with a somewhat down attitude, and he ask how I was doing? I replied fine and ask how he was doing and shrugged and said not so well. I ask why and he said well we will see. I ask him what was wrong, and he responded that he was surprised to see me in his office. I couldn't imagine why but I ask him why and he said because I wouldn't pay for the crowns, I had gotten in 2020. The insurance company had denied the claim due to not having the proper x-rays and documentation to support the claim when it was filed. After several attempts with the insurance company, I finally got the claim paid. So, Mr. Smith got paid but apparently was happy that it took so long. Doing the course of getting the insurance to pay the claim I had several conversations with his office workers and Mr. Smith as well. None of them were pleasant but it wasn't any fault of mine that the claim had been denied due to the improper filing of the claim, but I was able to get it settled. In the course of the conversations, I offered to pay the amount the insurance would have paid but they wouldn't accept that amount they were asking for a different amount much higher that what I agreed to have the services done for. After seeing Mr. Smith's demeanor, I said I could go somewhere else if he didn't want to re-cement the crown, he said he thought that would be better. I told him I thought he was not very professional in this matter, and he responded that I was bilateral. As I walked out the door, he told me to forget his name. I told him I would never forget his name. No one should be subjected to this type of abuse. especially in a medical office. I certainly do not consider anyone with a temperament he has to be called a professional much less a doctor.

Dear Glen, Thank your for your review. As for the crown that you stated that I did back in 2020, it was not one of ours. The crowns that I did were on teeth #22, #24, #25 and #27 and they were All Porcelain crowns with on metal. The crown you came in with was for tooth #23 and it was a Porcelain Fused to Metal Crown. As for your statement that we improperly filed your claim, our Insurance Coordinator has 11 documented interactions with your Insurance Carrier trying to resolve this. I do not understand that if we were so unpleasant and incompetent with your last dental work why did you come back and have us fix your new problem? Obviously you trusted us to fix and take care of your dental needs. Thank you again for your review and we wish you the best of luck in your future dental needs. Sincerely, Eric J Smith DDS