Customer ReviewsforBlue Haven Pools & Spas

Very poor customer service. They ignore issues with the pool for months

We had an extremely poor experience with Blue Haven Pools. - In the spring of 2021, our manager stopped responding and after contacting BH we learned he was no longer with the company and they were not aware of our contract. Once we sent them our contract, we kept asking to be assigned a new manager, and were not assigned one until August 2021. - The coping (jutting out 4 inches into the pool) and the depth of our pool (not matching the diagram and too deep) were both done incorrectly and had to be completely redone. We were the ones to notice the mistakes. - After the pool was plastered, we noticed that our tile spotters to mark the stairs edge, etc were missing. We asked our manager and it was clear he had forgotten them. His response was that it would cost a lot at this point for them to be put in, and “we could not get something for free”. Displeased by this logic, we reached out to the Vice President of the Manassas branch, explaining the situation and asking BH pools to take responsibility for their oversight. We emailed the VP on August 2, 2022, called the office several times leaving him messages, and also sent follow up emails on August 4, 8, and 16th - all of which received no response. Our manager finally responded on August 22, 2022, 20 days later, saying they would add the spotters in. We never heard anything from the VP. - Experiencing radio silence when there was an issue was unfortunately a very common occurrence. Our manager frequently didn’t respond to texts, calls, etc. Staff also often showed up in our backyard without any warning or communication as to what was happening. - We also had issues with materials (tile, debris, and even a bag of concrete that hardened) being dumped on our property and not cleaned up for months. Although there were several staff members from the office and those that came out to work on our pool who were fantastic, it is unfortunate that our overall experience was extremely negative.

We got a pool installed in 2021. Not sure if it was due to COVID but the service was horrible! The communication was terrible. We were told multiple times that workers would come however, no one showed; no explanation was given. A Project Manager was rarely here to supervise. The work was shoddy. We have bubbler on the leddge that is not centered. My main issue is the plaster. Most of the plaster was done at night (workers did not have the appropriate equipment to perform at night) . We have plaster all on the coping and tiles of the pool and hot tub. There are also streaks. We contacted the company numerous times without resolution (pictures can be supplied if needed). We wanted a beautiful oasis, instead we have a constant reminder of the elementary service we received at a high price.

I'm glad my wife and I chose Blue Haven Pools to do our pool renovation! They did a great job from start to finish. The pool was built 18 yrs ago and needed some TLC, and Blue Haven did not disappoint. We had the Pool and Spa tile and coping replaced and the plaster resurfaced. They found hairline cracks in the spa lines and were quick to fix the problem and keep moving. Our pool was down for 2 weeks and we are now swimming in our newly renovated pool.