31 Customer Reviews
Review from Dorothea S
1 star09/05/2024
Came to my house charged me $49.00 for an estimate, took a picture of my kitchen sink, said he had to run a snake through kitchen sink, laundry room and bathroom, cost would be a little over $600, gave me a discount and final cost was $506, I said NO WAY. So he got $49.00 for the so called diagnostic. I called my home warranty company had to pay a deductible, the man came out and fixed the sink and said it was just clogged. Shame on you "My Plumber". God don't like ugly and you tried to scam me for $500. Believe me, evil will catch up with you. The $49.00 you charged doesn't amount to anything, it won't do you any good.Review from Anthony V
1 star07/23/2024
I contacted My Plumbers plus because my air conditioner was having trouble keeping up with the high outdoor temperatures.The representative that shows up proposed a system cleaning to resolve the issue but the process made no difference.At the end of the my ordeal, I had another company come out and resolve the actual issue.I do not trust that My Plumbers Plus, they are a waste of money, they are a bad company, and people should look elsewhere for HVAC services.Review from James O
1 star05/28/2024
I signed up for the monthly membership for AC check **** then found out you have to be available all day for the appointment like it's 1980 (not disclosed up front). Who does that anymore? I tried to go back to my previous service, who would schedule by the hour, and these guys charged for a full year of contract when they knew I was unable to schedule an appointment. Shady company.Review from HermannW
3 stars05/28/2024
We had them over and the service was good - no complaint - it took them a bit long to get to us though. I would use them again but would ask for him to arrive the day rpomised.Review from Richard W
1 star04/18/2024
My Plumber Plus is a terrible company. A ****** search for another company brought up My Plumber Plus stating they would send a plumber today for an inspection fee of $49. I called them, they sent a technician who glanced (barely) at my stuck shower drain. He called his company and they said they would fix it for $427. I refused. I then called another company who said they'd send a plumber today and said if it required a drain snake the entire cost would be $79. My Plumber Plus, obviously, overcharges without even doing the inspection they insisted on charging for.Review from Bernard L
5 stars02/29/2024
Technician sent to solve my leaky toilet was exceptional. Diagnosed and solved the issue in a very friendly and professional manner. I will certainly continue to use My Plumber Plus for all my plumbing needs.Review from Betty C
1 star11/17/2023
I was a customer for a couple of years and had several projects done. I did not have any idea if they were being reasonable. Then I had a wax ring replaced for a toilet. I got discounts as a senior citizen and a Plus member. The "discounted " price was $750.00 I later discovered that the wax ring costs about $7 retail and the job took less than an hour. This company is so crooked and unethical. Please do compare prices with other plumbers before you shell out your hard earned money to these people.Review from Cindy S
5 stars11/16/2023
The teams at My Plumber are fantastic. We had excellent service from start to finish. Brandon came to see us to plan our HVAC purchase and he was professional, honest and fair. He kept track of the team that did our installation and checked back with us frequently. I highly recommend this company. They are not the cheapest but it was really clear that you get what you pay for. Knowledgeable and professional installers that knew what they were doing and they were clean and precise.Review from Ben G
1 star11/13/2023
I trusted them to do the underground leak and they overcharged me and the failed the Maryland county inspection and I called them several times and they didn't respond to do the inspection and I paid them 12, 000 dollars and the Maryland water company still charged me 1000 dollars...they stressed me out and never use them again. Terrible company and save your money and energy. I am considering to get a lawyer, let me know if you know a good lawyer who specializes on these. ThanksReview from Peter Z
1 star11/08/2023
A pressure reduction water valve leak developed in my basement. The technician replaced it in addition to a three foot length connecting pipe. The work took two hours. The bill was over $2100. I asked for an itemized invoice showing labor and material costs. The company customer serrvice representatve stated they only have flat rate charges for different repairs.
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