ComplaintsforBooster Bricks
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 11/25/2022 I subscribed to ***************** a monthly **** minifigure subscription service. To date, I have received 1 pack (Month #1) of my subscription which was supposed to start in December. Attempts to get this company to live up to its end of the contract via email communication has met with failure. On February 6, I emailed officially asking for them to, "ship what you owe me and issue a refund for the rest". To date, I have received only December's box (in late February) and no refund. What I do keep getting is empty promises.At this point I just want a refund for any product not received.Initial Complaint
03/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
********************************** offers a monthly subscription, which also claims "$12.99 billed today and on the 15th of each month after your first bundle ships".On January 4, 2023 was charged for a monthly subscription. Made additional add-on purchases on 1/29/2023. NO shipment or tracking number received yet.On February 5, 2023 was charged for 2nd monthly subscription. Made additional add-on purchases on 2/5/2023, 2/12/2023, 2/15/2023, 2/19/2023, 2/21/2023, 2/24/2023, and 3/1/2023. NO shipment or tracking number received yet.Contacted customer service on February 4, 2023 regarding why I was charged for an additional month without receiving any shipment or tracking number. Was told "We do charge one month ahead, so the January packages are starting to ship next week! We are sorry for the delay, but please know we are working hard to get you caught up!"Contacted customer service on March 1, 2023 to cancel and refund ALL my purchases that have not been received. 2 days later received response that initial shipment has NOT YET shipped out, but also CANNOT be refunded.Initial Complaint
02/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had been a member of Booster Bricks for quite a while. However, the last few months they have charged me for a monthly shipment, but I haven't received anything. I have no way to contact them as thier website says I don't have an account with them. Why am I being charged, if I don't have an account? I want a refund of all charges.Initial Complaint
01/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order with Booster Bicks Minifig Club on 20 November 2022. I email the company asking when I would receive my product and I got a response blaming the "overseas shipping supply chain" for the delay. Today is 9 January 2023 and I still have not received my order and multiple emails from me have gone unanswered.Initial Complaint
12/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Missed *months* of shipments!! Emailed customer service who was SO slow and offered no reason. Then sent me two bundles..:but still owes me more!Customer service has stopped responding completely. Saw on their ******** page multiple customers having the same issuesInitial Complaint
08/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
the company renewed my subscription when i advised them not too, now i have to wait for a refund.i asked that last years subscription be refunded, not receiving any communications back and the phone number listed on this web site goes immediately to busy.i cannot get in contact with any one to send me my products i purchased last year or refund me my years subscription.i advise anyone to not subscribe due to poor customer service there lack of service. they bill you multiple times a year and says it was a glich in the system, how many gliches can one company have a year?Initial Complaint
07/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a yearly subscription for Booster Brick's around November, 2021 and have not received any packages this year. I want a full refund. I paid $328.80.Hi, **********************!Just sending a quick receipt email for your records confirming that you've been successfully billed $328.80 for Booster Bricks Club - Every 12 Months Plan.Please reach out if you have any questions - we're always happy to help!Keep building :)the Booster Bricks team
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Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.