ComplaintsforTrinity Comics
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Complaint Details
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Initial Complaint
07/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a pre order item from this company, Order ****, on February 4, 2021 at 8:48:05 PM EST. On April 4/27/2022, I received an email back from ******************************* that stated Hi ***** we have been updating as we heard news from turkey. They are printing them Now so we should have them very soon. Thanks so much for your patience!I have since been put on radio silence. No one is answering my inquires as to why this item is being sold on **** but why I do not have my copy, yet. Instead, I was referred to a ******* group where I'm still being ignored. This is fraud and horrible customer service. I want a refund immediately.Business response
10/24/2022
---------- Forwarded message ---------
From: Trinity Comics <trinitycomics11@*****.com>
Date: Mon, Oct 24, 2022 at 10:41 AM
Subject: Re: Trinity Comics
To: Dispute Resolution Team <drteam4@mybbb.org>
Hello, the client in question was offered a full refund every step of the way. We had a problem with a distributor in Turkey that had not printed the books when they said they would. We updated several times in our Facebook group for our clients. This client obviously just wanted to make a bad review. There was no scam involved, and the client was refunded. Quite frankly, I am insulted and will not be dealing with sad client again. He is banned from buying from us.
Trinity Comics Convention ServicesTrinityComics11@*****.comFollow us at: *****************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.