Business ProfileforHilton Worldwide
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 7930 Jones Branch Dr Ste 1100, McLean, VA 22102-3313
- BBB File Opened:
- 1/1/1983
- Years in Business:
- 55
- Business Started:
- 1/1/1969
- Business Started Locally:
- 1/1/1973
- Business Incorporated:
- 9/14/2000
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Tru by Hilton
- Hilton Hotels & Resorts
- Curio Collection by Hilton
- Business Management
- Ms. Robin Barnes, Owner
- Mr. Christopher J Nassetta, President/CEO
- Mr. Frank Otero, General Manager
- Mr. Joe Koch, Director of Sales and Marketing
- Mr. Charles E. Gellad, General Manager
- Mr. Keith A. Moses, Assistant General Manager
- Mr. Darrius Gray, General Manager
- Ms. Dori Familiant, General Manager
- Mr. Martin Field, President
- Mr. Martin Faye, General Manager
- Ms. Jey Washington, Corporate Complaint Specialist
- Mr. Brian Kelleher, General Manager
- Ms. Kristen Hernandez, Manager of Customer Care
- Mr. David Ryan, Customer Relations Manager
- Contact Information
Principal
- Ms. Robin Barnes, Owner
- Mr. Christopher J Nassetta, President/CEO
- Mr. Frank Otero, General Manager
- Mr. Joe Koch, Director of Sales and Marketing
- Mr. Charles E. Gellad, General Manager
- Mr. Keith A. Moses, Assistant General Manager
- Mr. Darrius Gray, General Manager
- Ms. Dori Familiant, General Manager
- Mr. Martin Field, President
- Mr. Martin Faye, General Manager
- Ms. Jey Washington, Corporate Complaint Specialist
- Mr. Brian Kelleher, General Manager
Customer Contact
- Ms. Kristen Hernandez, Manager of Customer Care
- Mr. David Ryan, Customer Relations Manager
- Additional Contact Information
Fax Numbers
- (570) 424-4950Other Fax
- (570) 343-8415Other Fax
Phone Numbers
- (215) 365-4500Other Phone
- (570) 450-1560Other Phone
- (570) 424-4950
Customer Complaints
3,266 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
568 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Michael J
1 star11/16/2024
Hilton Worldwide Response
11/18/2024
Review for professionalism and empathy
I hope this email finds you well.
I have contacted the hotel regarding your billing dispute. They have credited your credit card three times of $00. Twice on November 05, 2024, and once on November *******, this results in an overpayment of $ 00. If you still believe this to be incorrect, they are requesting you dispute the charges with your credit card company.
Thank you for giving us the opportunity to address your concerns directly. We value your feedback and are committed to ensuring your satisfaction.
Yours in hospitality,
Local BBB
BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania
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