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Complaint Details
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Initial Complaint
09/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
9/1/23 VTRS was paid $545.00 to reglaze our bathtub. Not satisfied with the work, it has grits and bumps under the paint and one bare spot. My husband left three messages and I sent one email. This company is not returning our call or email.Customer response
09/12/2023
Please see proofCustomer response
09/12/2023
I sent the cancelled check but unable to find anything else. Dies that mean you are closing it?
Business response
09/29/2023
This should be directed towards a different company who performs this type of work. This isn't our customer and we do not offer this service. I have copied the ****** link for the company in question below. The phone number for the company is ************ and the owner's name is ***************************
Virginia Restoration Services
***********************Customer response
09/29/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*******************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.