Business ProfileforThe Vintage Owl

I placed a furniture order on 8/15/2022. The order was scheduled to be available for pickup around 9/25/2022.I did not receive a confirmation email when the order was placed and paid for, so I sent a follow-up email on 9/1/22 just to check in. No response was received. I have called the store a number of times: 9/5/2022, 10/12/2022, 10/31/2022, and today, 11/10/2022 to check in on the order. Every time I have called, I have been advised that the furniture is on the way. No status changes or explanations as to why it has been "on the way" other than they are at the mercy of the delivery company. My main problem with that is that the order should not be showing as on the way for two months without any sort of change in status. I am unsure if it was damaged and they are deflecting or not. I asked how to obtain a refund and cancel the order and was told that it was not an option. I fully intend to dispute the charge through my credit card company due to non-delivery of goods if this complaint does not resolve the issue.At this point, I feel that this company is dishonest and refuses to take ownership for whatever the true issue is. I wish to have the order cancelled and refunded as soon as possible.