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          Moore Cadillac Co. has 1 locations, listed below.

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            Business ProfileMoore Cadillac Co.

            New Car Dealers

            Contact Information

            9177 W. Broad St.

            Richmond, VA 23294

            (804) 346-4000

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            9177 W. Broad St., Richmond, VA 23294
            BBB File Opened:
            8/13/1986
            Years in Business:
            47
            Business Started:
            8/31/1977
            Business Started Locally:
            8/31/1977
            Business Incorporated:
            8/31/1977
            Type of Entity:
            Corporation
            Alternate Business Name
            • Saab of Richmond
            • Subaru of Richmond
            • Moore Hummer
            • Moore Cadillac
            Business Management
            • Mr. Bill Myers, V.P. & Parts & Service Dir.
            • Ms. Carolyn S. Moore
            • Mr. Merv Holland, General Sales MAnager
            • Mr. Jacques J. Moore, President
            • Mr. Silvester Wright
            Contact Information

            Principal

            • Mr. Jacques J. Moore, President
            Additional Contact Information

            Fax Numbers

            • (804) 965-0858
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/11/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            A vehicle was bought from Moore Cadillac in April, and soon thereafter returned as it had mechanical problems and either could not or would not be repaired by said dealer. A $7500 down payment was made by me at the time of sale to lower payment for my daughter *******************************. When all the paperwork for the resale to the dealer was finalized they cut a check for $7000 not the original $7500 paid. The paperwork had the numbers juggled around to appear the $500 deduction was justified. I believe that the car was resold back to the dealer in time to receive the refund in its entirety, even though the dealer took longer to do their part than they should have. A new sales manager had taken over the helm by the time of the finalized payment causing more confusion than there would have been had we been able to deal with the original sales manager who was in the process of retiring, however, there should be someone in the company that can rectify this problem regardless of who initiated it in the beginning. Thanks
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            Read 7 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            April F

            01/29/2024

            I took my Subaru in for a couple recalls and a state inspection last week. The next morning I was called and told that 5 bulbs were out that needed replacing to pass inspection, was quoted $315 for that, which I said no thanks I'll just come get it and do it myself for $30. That was all fine, I never expect the best price from a dealership so wasn't surprised. The problem came when I went to pick up the car and asked them to show me which lights were out on the vehicle (they had given me a list but I didn't know exactly where on the car a few of them were from the name on my list). I walked around the car with them and they could only show me 2 lights that were actually out. I even pointed out two specific lights that they told me on the service quote over the phone were out and said "these are these lights right? and they are on right?" to which they agreed. When I asked what's the deal here? Why is what you quoted me and what I'm seeing in person right now different? The only response I got was "sometimes that happens." I was directly lied to on the phone about what service my car needed. Avoid going here for any service, even something as simple as an inspection.
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Central Virginia

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