ComplaintsforPressure Works
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Complaint Details
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Initial Complaint
09/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Two Machines was brought to shop at this location for repair one which inly need to replace battery terminal lines (red and black) the other machine a manifold on the pump. Employee of business attempted to replace part and broke while doing so, he then took a similar part from other machine which just need battery terminal lines to replace new part he broke and broke that part also. Now I have two broke non working machines. They ordered more parts to replace broke part and it happened again. Company doesnt want to replace machines as they completely broke both and they are completely non working now. They have had my machines for two weeks when they were only suppose to have it for one day. I asked for them to replace machines and they refuse we have resolution all I keep getting are excuses and failed attempts to fix what they broke. Also the remove of part from machine that just needed battery terminal wires was done without my consent or approvalBusiness response
09/23/2024
Company called this issue has been resolved directly with the customer as of last week.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.