ComplaintsforThe Law Office Of C. W. Roop, PLLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This was accidentally originally sent under a complaint about ******** **** ********** In December of 2022, I began preliminary work on aCustody agreement with a local Lawyer C. W. Roop from.... Law Offices of CW Roop. On January 4th, 2023 I paid Mr. Roop a sum of $1250.00 for a simple custody agreement. As of Today January 10th 2024 it has been over a full year since I paid Mr. Roop for his services. Over the past year I have called (multiple times) left messages, emails and even messages on their website************************** with absolutely little to zero response! I have not been able to get a hold of anyone at Mr. Roop's law office since summer of 2023 when I was told by his secretary that they were almost done and I would hear from Mr. Roop by the end of the week. That did not happen, and since then I have heard absolutely nothing at all regarding the custody agreement I paid for! I want a full refund! ASAP...I feel I am owed, considering it has been a year and nothing is completed that I paid for! I have attached documentation of my payment, and my numerous attempts to contact CW Roop and his law offices. Please help me get my money back!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.