ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
04/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Planet Fitness Staunton,didn’t notify me that $25.05 a month for membership.The agreement is $10.00 a month is supposed to be paid for 12months.They will not reimburse or reverse the payment,without penalizing me. It was totally their fault In error of my account.They chose to cancel $10.00 membership instead of $25.05 membership. I’m retired and can’t afford that,only $10.00 membership .The $25.05 membership is for a year,every month,it needs to be cancelled and they won’t allow it.Business response
04/29/2024
Good afternoon,My name is ***** ****** and I reaching out on behalf of Planet Fitness. This matter has since be reconciled. Ms. ******** $25.05 membership has been cancelled and her $10 membership has been credited to cover the dues that were collected on the $25.05 membership. She will be billed again on January 17, 2025.Have a great day.Customer response
04/29/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, **** ******** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.