Business ProfileforBestsaledv

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

On November 30, 2021 BBB contacted Bestsaledv regarding their website, www.bestsaledv.com because of numerous complaints from consumers thinking they were purchasing a DVD but instead purchased a digital file. 

The BBB Code of Advertising, which can be found at www.vawest.bbb.org/bbb-code-of-advertising, explains the Basic Principles of the Code: “The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.  Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.  An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

BBB asked Bestsaledv to make modifications to their website to ensure consumers understood which format they were purchasing.

To date, the business has not made the requested modifications to their website.