ComplaintsforBestsaledv
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Complaint Details
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Initial Complaint
04/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was informed yesterday that the films I purchased and downloaded from Bestsaledv.com are possible pirated films (and have since been deleted. On the site it shows dvd sets that can be purchased but when you buy, they send you a download link that sends you to a file sharing site. I didn't think anything about it at the time until I was informed that it sounds like pirating/Bootlegging. The films have been edited, and that they removed all FBI COPYRIGHT INFRINGEMENT WARNINGS (just like bootleg dvd's and pirated films. The purchase dates of the films are as follows...8/8/2021-11/27/2021-11/28/2021-3/26/2022. All items were purchased through ******. If I can get a refund then great, if not I understand. I do have all my receipts when and if you need them. Order numbers are as follows... 24 The Complete series Order number: ******** Order Date: 8/8/2021 Game Of Thrones The complete Series Seasons 1-8 Order number: ******** Order Date: 11/27/2021 Marvel Studios Cinematic Universe Phase 1,2, and 3 Order number: ******** Order Date: 11/27/2021 Jurassic World 5 Movie Collection Order number: ******** Order Date: 11/28/2021 Star Wars: The Skywalker Saga Complete Order number: ******** Order Date: 3/26/2022 As I stated before all films have since been deleted. A refund would be nice but I understand if it's not possible. ThanksBusiness response
04/05/2022
Hello, We have checked, we can cancel your order. Please write your order number and four last digits of your credit card. Your order will be cancelled and money refunded, once we will receive this information. Best regards.******* ********Initial Complaint
01/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
hello, I purchased dvds on dec 15th, 2021 from bestsaledv. it was yellowstone dvds. items cost $17.89. it gave me a number after which was ********. I have tried the 2 phone numbers that they have listed. both are fraud. I've even emailed the email address they have given on their site and no replies. I don't have a tracking number, I don't have the items. I would like my money back. the name that came up on my bank statement was ***** ******. one of the numbers they have listed is ****** *************). the items had shown in stock and items would be received in 7 days.Business response
01/07/2022
Hello,We have checked, we can cancel your order.Please write your order number and four last digits of your credit card.Your order will be cancelled and money refunded, once we will receive this information.Best regards.Initial Complaint
12/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On 11/20/21 I thought was purchasing a dvd set. Yellowstone the first 3 seasons. I purchased them through bestsaledv and I was having them sent to a friend for Christmas. I asked them to deliver them to her in ***** ***** ** ********* I looked up their information from my bank statement and called the number I had for the transaction. I then looked up the company name. I called and got an answering machine. Now I am trying to file a complaint with the BBB. All I want is the product I purchased!Business response
12/23/2021
Hello,We have checked, we can cancel your order.Please write your order number and four last digits of your credit card.Your order will be cancelled and money refunded, once we will receive this information.Best regards.Customer response
12/29/2021
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. When I placed the order I was not given an order number. I know the card I placed it on. They are wanting an order number. I just want the product sent it was purchased as a Christmas gift!! Regards, ****** ********Initial Complaint
12/23/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
My Name Is ******* ******.I Placed An Order With Bestsaledv On Dec.22,2021 For The Amount Of $11.99. When I Tried To Call Them On The Phone I Got A Message From A Loan Company.I Would Like To Know What Is The Real Phone Number To That Business In *****************Business response
12/23/2021
Hello,We have checked, we can cancel your order.Please write your order number and four last digits of your credit card.Your order will be cancelled and money refunded, once we will receive this information.Best regards.Customer response
12/26/2021
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* ******Customer response
12/30/2021
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. My Order #Is ******** *** *** **** **** ******* ** ** ****** **** ** ****. Thank You For Refunding Me Back The Amount Of $11.99 Back To My Card.Regards, ******* ******Initial Complaint
12/23/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Well I didn't get the DVD collection I had ordered the website wasn't be clear about the details . Instead of getting a Dvd collection through the mail what I thought I was going get you had to download which isn't no better . This was supposed to be Christmas gift to my daughter since she loves Spongebob so much I just want my money backBusiness response
12/23/2021
Hello,We have checked, we can cancel your order.Please write your order number and four last digits of your credit card.Your order will be cancelled and money refunded, once we will receive this information.Best regards.
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.