Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On June 16 2022 Able Asphalt was to apply asphalt with a concrete white topping. Their work was absolutely horrible. They also gave me a quote before they begin and charged me twice as much when it was completed. Their preparation and drainage was done incorrectly. Instead of having a level patio we have water that is now flowing straight to the foundation of our house on the right side of the patio and on the left side we have standing water on the patio. We have never had any problems with drainage until Able Asphalt graded our yard for the patio. Second Able Asphalt was suppose to put asphalt with a concrete white topping . In just a few weeks we have so many cracks that we now have grass growing through the asphalt and the concrete. Some of edges are cracking too. I have asked them to come back and repair the patio. I have not had any return visits for any repairs. I have asked for my money back since they are not fixing their mistakes and they overcharged me. They have not returned my money. They also charged me TWICE as much as they said the would when they begun. This is the worst experience I have ever had with any company. I do not suggest anyone using them for any asphalt or concrete work. I ask that Able Asphalt , ************** either return my money or fix all the problems with the patio immediately.
Business response
09/27/2022
****** with the company contacted BBB and stated that the customers complaint has been resolved at this point.Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had Able Asphalt pave my entire driveway back in March of this year (2022) and the driveway is already coming up in multiple places. I have repeatedly called Able Asphalt at ************* and either have not received a response at all or when I did reach someone was told they would have someone call me back which they never did. I spent close to $60,000 to have this driveway done and it is now rapidly come apart. I have all my receipts and also the time and dates of all the phone calls to them.Business response
09/27/2022
****** with the company contacted BBB and stated that the customers complaint has been resolved at this point.Customer response
09/28/2022
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.