Customer ReviewsforMyEyeDr

I got hoodwinked into buying contact lenses through MyEyeDr at full retail price even though they told me that they price-matched my offers from several very popular contact lens. This is how it went: MyEyeDr tells you to call them before making a contact lens purchase because they'll match the price you find elsewhere. I found the contact lenses at several popular contact lens websites for about 50% less than retail. When I combined that price with my insurance contact lens deductible, my TOTAL cost for the lenses would only be to pay for shipping. I then called my local MyEyeDr office over the phone to see if they'd match the price at the contact lens websites, figuring my purchase would benefit a local busincess. I see that was a major mistake. I was told during the phone conversation that they would essentially match the internet price, and I was told by the MyEyeDr person on the phone that with my insurance deductible, I'd only pay $10 for the contact lenses. I accepted the deal by word of mouth over the phone, which was my mistake. I have been billed by MyEyeDr for the full retail price of the contact lenses and have no recourse. I called their office and they claim that the written deal shows the full retail price and that there was no deal over the phone. I feel like I've been intentionally cheated. Do not purchase contacts directly through MyEyeDr.

We regret we have been unable to connect with you directly. At MyEyeDr we are committed to addressing all patient concerns. For that reason, I have reached out by phone and email with my contact information and that we have addressed the insurance balance on your account. Please feel to contact me if you would like to discuss this in further detail. We appreciate you reaching out with your feedback and giving us the opportunity to review your concerns. Kind regards, **'**** Patient Relations

I went and got an exam and glasses. I paid the copay of $338 for the exam and glasses after my insurance. I got a bill from them for $60 about a month later. I went to the office and asked them why and they could not tell me why. I called them and they could not tell me why, I just owed that much more. I called my insurance and they said there was no reason for the extra $60, so we did a three way call and the myeye person could not explain why to the insurance agent. So he put the bill on a 60 day hold while they figured it out. I was not contacted in any way in that 60 day period and now I got a new $60 bill like nothing ever happened, no explanation, nothing. I don't know whether to just pay it (probably what they hope for) or start the battle over again. I suggest that no one ever go to them.

Thank you for taking time out of your day to speak with me. At MyEyeDr we are committed to addressing all patient concerns. We appreciate you giving us the opportunity to address yours. I have worked with our insurance department, who has reviewed the claim, and the balance has been removed. We apologize for any inconvenience this may have caused. Please feel free to reach out to me if you have any additional questions or concerns. Kind regards, **'**** Patient Relations.

Very bad customer service at **** location. Dr ****** is good but buying glasses is pain. They communicate to get your exams and then no communication for pick up. They broke my frame which she suggested that she can replace the ********** looks like they broke the frame during shipping.i felt like they dont care after you pay and pass responsibility to the previous company ***. I am done with this company. Between me and my wife we get three to four pairs of glass glasses every year from them.i guess they are not worried about losing customers.

Thank you for taking the time to speak with me. We appreciate your feedback and giving us the opportunity to review and resolve your concerns. I have shared your experience with office leadership for further review. Your feedback is invaluable and will help us improve for future patients. Kind Regards, Patient Relations.

After 3 attempts they couldn't get my prescription correct. New eye exam, 3 attempts to redo the lenses.... I can still see better with my old glasses. I get vertigo and headaches since the initial pair, those concerns are "ignored." The first redo was chocked up to using the wrong setting on the Pupilometer to measure my eyes, the opticians argued about what setting to use for progressive lenses. I was then told by an optician I would probably have to continue using my old pair for general day to day use at a computer and only use the new pair for distance and reading; after paying for progressives. After the second attempt, another optician was visibly "frustrated" with me when I told him they still weren't any better. Had them redone, still not good. $1000 glasses later (~$550 covered by insurance, $450 by HSA) and I have glasses that are useless.I could go back again, but it's just becoming a waste of my time.

We are sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing all patient concerns. Thank you for working with our Patient Experience associate. We look forward to seeing you in the office on Friday. Should you have any additional questions please continue to reach out the to the associate that has been assisting you. Thank you, Patient Relations.

The eye drs and staff at the ********** location are excellent, however the corporate practices are horrible. They spam you with appt reminders and if you only confirm via one method instead of all (text, email, phone) they threaten you with turning your appt into a walkin or rescheduling. Yet there are SO MANY open appointments that they clearly need more patients. Im about to pull my whole family from there due to the predatory nature of MyEyeDr, not due to the medical care. This company needs a new CEO & complete overhaul

Thank you for taking the time to speak with our Patient Experience team. We are disappointed to hear that we have let you down, and it is disheartening to hear that our service did not meet your expectations. Please be assured that your feedback has been taken seriously and has been brought to the appropriate departments for review. We are committed to improving our services to better meet the needs of our patients. Kind regards, Patient Relations.

The worst customer service. First I had to wait over 30 minutes for my appointment. Second then they disturbed the Doctor during my appointment. When I got the prescription is wasn't signed and when I ask for a signature I was told I would have to wait as the Doctor has another patient. Didn't seem to be a problem when I was the patient. When I complained to corporate they reach out for some time but then never called me. As I stated I like the Doctor but I will never come back.

Thank you for taking the time to speak with a member of our patient experience team. We are disappointed to hear that we have let you down, which is why we have forwarded your feedback to the appropriate leadership teams for review. Should you have further questions or concerns, please reach out to the representative that has been assisting you. Kind Regards, -Patient Relations.

I feel cheated. Was not told of a $44 extra charge, then told I had signed an agreement to pay it. I will never go back.

We are sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing all patient concerns, and we regret that we have not been able to connect with you directly. Please be assured that your concerns are important to us, and we are eager to resolve them. I have provided my personal contact information via email so we may discuss this matter further at your earliest convenience. Ja'Dene Patient Relations

If I could give zero stars, I would. The ** at the location I went to is EXCELLENT, as is the front desk staff. The prices put forth by this company on contact lenses are highway robbery. I was charged more than double what I would have been if I had gone to an outside business or online to order a year supply of contacts. When I contacted MY Eye Dr, they broke down the cost to me. I know exactly what the cost was, I have the receipt. You charged $95/box for contacts. I could have had the same lenses for $40/box elsewhere. This company is only out for a profit. My family will no longer be seen at any of their offices.

Thank you for taking the time to work with our Patient Experience team. We appreciate your feedback and giving us the opportunity to review your concerns. We have provided your experience to leadership for review. Should you have additional questions or concerns please continue to reach out to the associate that has been working to resolve this for you. Kind Regards, Patient Relations

I was forced to pay for a contact lens class where they were supposed to teach my daughter how to use her contacts correctly.. they showed her nothing and had her watch a ******* video. They gave her contacts to her and I called to get her prescription refill and they said she never received anything from them. They stated she never took a class and didnt have a prescription for contacts. I told them that was incorrect and I would show them my receipt. They then said they had her contact prescription but they were not signed off by the doctor so she could not give me her contact prescription.awful service and an awful way to take advantage of people.

We are sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing all patient concerns, and we regret that we have not been able to connect with you directly. Please be assured that your concerns are important to us, and we are eager to resolve them. I have provided my personal contact information via email so we may discuss this matter further at your earliest convenience. Kind regards, **'**** Patient Relations

The *********** store in ******* they have the worst **************** I cant believe I went to get a copy of prescription from my daughter that she is 15 years old and they denied it. And they and they give me my just asking me my phone number they dont ask him for anything and when I spoke to the manager to get a prescription for my daughter, she say she couldnt give it to me because it was from the other store and I gave them The prescription A week ago, but they dont want want me to have the prescription because I decide to purchase it the glasses online that it was $150 less I cant believe it terrible customer service

I am disappointed to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing all patient concerns. For that reason, I have reached out and provided my contact information via email. I look forward to hearing from you. Kind Regards, ****** Patient Relations