ComplaintsforGroundworks, LLC

• Initial Complaint

  11/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  When Tar Heel Basement finished the job, an inspector came to check the job. Inspector has indicated that there are a few more things that needs to be completed. We went ahead and paid, and Tar Heel Basement never came back to fix, and did not schedule inspector to come in to verify. It's been more than 5 months. I called many times to try to schedule them to come in but they never came back.

  

  Business response

  11/06/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us that we failed a permit inspection for a discharge pump not being hard lined into the dehumidifier. An appointment was put on a service calendar to take care of the issue, but the customer was not informed, leading to the *** complaint. We are schedule to install what is needed for 11/07. Once everything is installed, we will schedule another permit inspection with the county. The Customer is happy with this date.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  
  

  Customer response

  11/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  10/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My son ****** ***** and I contracted with Groundworks (formerly BQ Basements and Concrete) on 07-02-2024 for concrete lift services for our front porch. The 'foam installation' was scheduled for 08-26-2024, and two workmen came to our home to do the job of lifting the porch. Not long after they started, they needed to stop because gases were seeping into the basement of the house, and the concrete was not lifting up. The workmen called their 'base' and informed us that we would be getting a call from someone at Groundworks to discuss other options and talk about what the next step would be. To date, we have not received ANY follow-up from Groundworks. Moreover, between 09-05-2024 and 10-09-2024, my son and I reached out to Groundworks (the call center, the sales representative, and the ************ ****** ********** *********t) on 6 different occasions. Twice we were told that the person we needed to speak with was either in a meeting or on another call, and each time a call-back was promised. Again - Groundworks has never initiated any follow-up whatsoever. At this point, we are not interested in knowing if Groundworks has an alternate solution for our needs. Their records indicate that our job was CANCELLED on 08-26-2024. Twice, I requested that my son's deposit of ******* be refunded. It has now been 4 months since we initially contracted with Groundworks, and because the company is refusing to communicate with us, the assistance of the *** is requested for resolution.

  

  Business response

  10/31/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us we are returning the deposit. The lack of communication back to the customer will be addressed with our entire Leadership team and new action plans will be crafted so this does not happen to any more customers.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  
  

• Initial Complaint

  10/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I had them. One out and water proof my crawl space install a humidifier under r house to control moisture and also had them place jacks under the house to help lift it back up.The humidor was weird wrong. They ran it to an outside outlet instead of the correct power source. My humidifier has been out for two months and now I have mold from the work not being done properly.I was also told after they completed the work they are now telling me I have a foundation issue and my beams are also supposed to be brittle under the house. Never had foundation issues until I had this world done. Wasn’t told that there was any issues before they did the work or I would have addressed other issues they say are there. They can’t raise the jacks on the house because they say I’ve got other issues. I can’t get anyone here. Been two weeks and the electrician has never showed up. I’ve called and they said they would send it up to thier manager and said they would mark it as emergency. No calls from them. Was told they would fix anything they missed while doing the job and after* ****** *ater and now I have a situation that’s been ignored by the company.

  

  Business response

  11/05/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us they did a site visit on 10/31. It was decided we will be installing the one extra Jack, and an I-beam at no cost to the customer. Pushing engineering through to get new permit. Tentative date of 11/27, based on permitting timeline, and for the customer to call us back to confirm date. We will move up if possible.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  
  

  Customer response

  11/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  10/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Estimate done on 10/8/2024 based on pictures shown to us, on a tablet, of mold in the crawl space. I don't believe those pictures represent my crawl space because On Oct. 17, I came home from work to find an enterprise moving truck in my driveway and two young guys working in the crawl space. When I asked them what they were doing they said they had a list of things to do. One was replacing insulation and some other stuff but nothing mentioned abount mold removal. My husband is not attentive to handling business but he signed for a loan with ********* *** keep requesting payment for completion even though I have been calling them for before and after pictures. No one has gotten back to us. I am becoming ill behind this possible scam. I am ** ***** *** and need some help to a resolution.

  

  Business response

  10/30/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us they spoke with the customer on 10/24 and went over her concerns with the install, sent the spray down and install photos, customer confirmed she received them and would review them over the weekend, spoke with customer 10/28 and she asked for the pre-install photos, we emailed her the photos on file.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  
  

• Initial Complaint

  10/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On September 21, 2024 a payment of $******** was made. An appointment was scheduled for 10/21/24. The company cancelled one hour prior to arrival time. I would like a refund.

  

  Business response

  10/23/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us he reached out and confirmed cancellation and refunded to the credit card.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  
  

  Customer response

  10/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  10/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Sept 17, 2024 Groundworks came to my home to level my porch and level my sidewalk in front of my porch. The workers made a mess of my porch. The poly foam they used somehow squirted up on my house siding. They told me that they did it and used a power hose to try to get it off. The power hose ruined my front screen door and the poly foam did not come off. I called them and told them about the mess and on Sept 30 they came and inspected it. Christian said he would get back to me. I waited 3 wks and no answer . I did talk to him this am and he said he was on vacation. He said today that he would get back to me, but for some reason I feel they are putting me off! The workers pointed it out to me and told me that when it dried it will be gone( poly foam). Not only did it not go away it went from a whitish gray to a brownish yellow!

  

  Business response

  10/25/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us a crew came out and used the power washer to remove all of the poly stains, and have refunded the project.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

• Initial Complaint

  10/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  JES worked on my house beginning August 27, 2024. I allowed the workers to use some of my equipment because they came poorly equipped with only a cart that had a flat tire and nothing else to transfer items as they were working under my house in the crawl space. They proceeded to damage my equipment by overloading it and getting cement on it. They also seemed to have left clamps between the beams completely loose. I was contacted by **** ****** at JES who agreed to a $*** credit to cover the damage and to send someone out and check the clamps. Neither has been done nor has he contacted me since I texted him last week after coming back home from a trip. I desire that JES follow through with the promise of a credit and inspection of the clamps ASAP.

  

  Business response

  10/28/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us a crew went out, clamps have been corrected, and the $*** has been refunded.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer response

  10/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  10/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a flood in the basement of our home, and some bad cracks in our walls in the basement. On September 3rd 2024, we hired this company ********** *******y Systems to come out and put anchors in the walls and beams. They were going to put in an interior gutter all around the inside of the walls of the basement and put in a sump pump as well. They were then going to put a drain to the outside back yard, and the city inspector was to come and approve of all of this before they completed the job. They said that they would be done by the 6th of September. The City Inspector came out and told them " You will not put in the sump pump without an plumber and a permit. He further stated that the outside drain will not be put on the outside back yard. It must go in the front yard out thru the curb in the street for the drain " He further stated that " when this is done, I will have to come out to make sure it has been done correctly." They stopped the job and came out the next Thursday to put the sump pump in dig the drain, run pipe thru the walls without a permit or a plumber. They stopped the work with at least 30 ft more to go to the curb. We have been calling and leaving messages and no one has contacted us, except 2 days ago October 16th, We were told that a Supervisor from ********** *******y would come out and see what the problem was. When the Supervisor came out he stated that he wasn't told by ********** *******y Systems to see what's going on, he was told to hook up the battery and plug it in and put in an alarm to the sump pump. We told him no no no. You are to get a permit and a plumber to do anything with the sump pump and you are to finish the drain on the outside to the road and put a hole thru the curb. The Supervisor stated well it isn't going to hurt to hook up the battery and put in the alarm and that is what he did. He stated that he wont plug anything in and that he will call his boss and let him know what was said here.

  

  Business response

  10/24/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager (GM) informed us he contacted the customer to ensure he was up to speed on wher* *** is currently in resolving his issues and concerns. Customer know knows the plumber is currently waiting on a permit and plans to receive it in the next 7 days. GM told customer that if he had not heard from us by 10/30 GM would personally call him and give him an update on the status of the permit and when we would be out to address his concerns.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  
  

• Initial Complaint

  10/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My crawl space remediation has been avoided by the Basement Authority of WV for months. My calls and other forms of contact are not being returned. At the time of writing, work meant to be complete in June is not complete in October. I have called the production team various times, at minimum once per week) to prompt someone to come out and finish the work and have each time been sent to voicemail with no returned calls. I have gone as far as to choose separate automated call numbers to get connected with different teams to ask that my message be forwarded to production for a response. I had work done on my crawl space in early June immediately after purchasing my house and was soon after billed for the work. After checking the crawl space myself soon after, I found not all items I was charged for were completed. I called the next day and was told someone would be sent out to my residence as soon as an opening was available. This did not happen. I instead was made to call back for nearly 8 weeks until someone finally arrived August 28th to review the work and confirm that the skipped line items would be fixed. This was not due to busy scheduling, multiple times when I called and explained my situation I was very literally told that they "let it slip". September 4th someone arrived and sealed off a couple of vents and added some "to do" work items to my case but did not complete all of the work during their time there and informed me that someone would call me to schedule the last line items of sealing, taping, etc. I did not receive a call. My partner and I have once again been calling weekly since September 4th. All of our calls have gone to voicemail and none have been returned. The work remains incomplete since June 2024 and I continue to be charged for the work while it is incomplete.

  

  Business response

  10/15/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us a Technician is coming out on 10/24 at customer's request to seal the final 2 vents, tape up missing spots and hang some more wall seal.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer response

  10/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  10/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  They were hired On 9/27/24. They came out to adjust concrete slabs to lift and drain away from house foundation. Also to lift front step. Instead they cracked a 10x10 slab in half and raised step uneven. The concrete still drains towards the house. We did this to have a deck installed over slabs. Now the concrete is ruined and we cannot install a deck unless all concrete slabs 30’x10’ is removed and/or replaced. An inspector came out and agreed many mistakes were made. We want out full refund o* ********* so we can address this professionally. We lost our time schedule for contractor to install deck on 10/1 to install. As of today they are not returning calls or emails. This is a fraudulent with several names which is illegal. Please assist us with this fraudulent company and damage to our property.

  

  Business response

  10/11/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The ******* ******* informed us he talked with the customer and agreed to refund the project. ** is processing the refund.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer response

  10/24/2024

  Per a settlement we requested full refund and we just received the refund for cost today.

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