ComplaintsforMiller Carpets, LLC

• Initial Complaint

  10/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  Purchase paid in full on 08/06/2021 for $1368.20 for 12 x ************************************* color Sea Salt from ********************** Carpet, LLC Mrs * ********************** Sales ********* were promised the carpet within a two-week time frame. It has been over 2 years & 2 months of waiting, calling, in person inquiries and demands for a refund of money paid to NO AVAIL. Always given an excuse or false promise. We have tried backing out the charges thru our Bank, and have contacted an attorney. We were unable to pursue because of serious/grave health issues in a timely manner.We want a REFUN* of monies paid in good faith. ********************** Mrs ********************** continue to evade calls & numerous attempts to get a reimbursement of the $1368.20

  Business response

  11/06/2023

  Indeed this has slipped through the cracks and I am so sorry to have delayed in this refund. 

   

  We will mail the check via our bookkeeper this week, no later than Friday, November 10th.   We will send it to the ********************* address unless it needs to be delivered elsewhere.  

   

  Again, our sincerest apologies.  

  Ike and ***** at Miller Carpets.  

   

   

   

   

  Customer response

  11/13/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *************************
  
  
  
  

  Customer response

  11/27/2023

  I am writing to advise that we have NOT received a check from Miller Carpets, LLC of *********. 

  We have attempted to drop in during business hours & request our refund in person, but continue to get the same excuse from Mrs. ********************** (that she does not sign the checks, her husband does & he is not available.  She always promises that they will call or send the check ASAP).  Nothing materializes.  No call.  No check. 

  We dont want to take this matter to small claims court, but  yet another month has passed and I am beginning to worry about more delay tactics.

  Please advise the next step of resolving this issue.

   

  Thank You for your assistance

  ***** & ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩