ComplaintsforSenajoe Hair Braiding Salon LLC

• Initial Complaint

  07/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  She refused to accept any form of payment but cash. Provided me with a service that was not done correctly and refused to fix it without additional money and refused to refund me.

  Business response

  08/23/2022

  ---------- Forwarded message ---------
  From: Nana Yaa T******** <nanabraiding98@*****.com>
  Date: Sun, Aug 21, 2022 at 5:10 PM
  Subject: Dispute Resolution
  To: info@mybbb.org <info@mybbb.org>
  

  
  
  To Whom it May Concern,

  
  

  I am the owner of Senajoe Braiding Solon LLC,

  
  

  I have received several letters from your office regarding case number ********.

  
  

  I have made several attempts to contact the compliant but all my efforts have fail .

  
  

  I will keep trying to contact her, my intentions is to resolve this issue peacefully without any problems.

  
  

  I will update your office accordingly the moment l make contact and share the outcome on the resolution.

  
  

  I have been on business travel and just returned from overseas.

  
  

  Thank you very much for your understanding and cooperation.

  
  

  Best Regards.

  Customer response

  08/23/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: She refuses to refund me fully and has been very disrespectful and combative. I wish to be refunded and not reached out to by her unless she is reaching out to me with the intentions of issuing me a full refund.
  
  Regards,
  
  ******* *********
  

  Business response

  09/01/2022

  August 30, 2022: 
  Dear Dispute team, 
  The compliant received by your office has been resolved without any questions or delays. 
  *** ******* ********* has been compensated as required. She visited the Salon and was issued cash compensation in her hands. I have the store's camera footage which clearly shows that exchange, more importantly I attached a photo on the exchange to this letter. 
  Any allegation stating that she has not received her compensation is not factual. Attached you will also find a text message exchange between me and her on resolving the issue. 
  My business has a very comprehensive way of resolving customer complaints, because the most important asset in my line of work is the customer in the chair. We will always do our best to resolve issues amicably making sure both sides are satisfied. 
  This is a truthful account of my experience with this customer. I will continue to serve my community well to the best of my ability and make sure each customer is satisfy before leaving my salon on a daily basis. 
  Thank you in advance for your assistance and cooperation. 
  Yours Sincerely, 
  Nana Yaa D***** 
  
  

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