Business ProfileforAuto Haus

Unethical. That’s the best word to describe these guys. Dishonest? Sure. Deceitful? Sure. Devious? Sure. I purchased a used Merc S550 the day before Thanksgiving and had agreed to take it that afternoon and return in that Sunday for them to correct some body damage. During my test drive, it had become obvious the Heads-Up-Display wasn’t functioning properly (double vision/ focus problems), and I agreed with my salesperson it would just need an adjustment. When I returned it, I pointed out that I’d been unable to find the adjustment. They were going to take care of it. The salesperson called me Tuesday, after they’d finished the bodywork, to tell me they had adjusted the HUD and it was almost right. They were going to take another look at it after that. OVER A WEEK later, my salesperson called to tell me they have identified the problem as a bad HUD unit and it would need replacement, but they won’t do it (pre-existing?). Long story short: I explained to my salesperson that this is not a bad HUD unit (I could see the LED display below the dash, and it was working perfectly). Internet research turned up that 1) the HUD is not and never was adjustable, and 2) the problem is caused by the car having an incorrect windshield installed in it. The car had a full ****** report, but this never showed up in that report. (Side Note: This dealership had apparently replaced the brakes in this car two months prior, but that too was kept out of the ****** report.) They told me to come get the car as they were finished with it. The end result? The managers at Auto Haus refused to correct the problems. My car has several systems dependent upon that windshield. I’m stuck. This is why we try to buy cars through reputable dealers. In this case, I failed. So why would anybody buy a car from a company like this! Save your money for an honest dealer.