Additional Information for Heart of Vermont

• Ms. Jacqueline Flood, Owner

Principal

• Ms. Jacqueline Flood, Owner

Customer Contact

• Ms. Jacqueline Flood, Owner

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• The business states:
  "Guarantee
  Customer satisfaction is important to us. Ourcustomers continued satisfaction has kept us in business for over 20 years. Wetake great pride in both our customer service and our products. We makeproducts that will last you and your loved ones for years to come. We usequality, organic, American materials and handcraft each of our Heart Of VermontOrganic Products with love and attention. We have an inspection step built intoour production process to double check each item that leaves our shop, but aswe are only human if a product manages to get out the door that doesn’t meetour high standards than we will correct the problem at our expense. We will payto have the item returned to us and will fix or replace any product that has amanufacturing defect or was incorrectly sent and ship it back to you at ourexpense. If you don’t choose to have the product replaced than we will issue a refundto you for that item. Please be aware that we use organic, natural products andthat a natural cotton or wool odor is NOT considered a factory defect.
  Return Policy
  Upon receiving your order you may decide thatwhile there is nothing wrong with it that it isn’t right for you. Should youchange your mind about keeping unused and resalable product you may return itwithin 30 days for a refund, credit, or exchange. You pay shipping on itemsreturned with no factory defect * We reserve the right to adjust the refundamount of your product if the items returned are in a condition other than youreceived them. This includes, but is not limited to: hair, stains, odors, etc..
  *Please not that smelling like cotton or woolis NOT a factory defect.
  Futon Policy
  Our futons are an exception to our standardreturn policy. We still offer the 30 day courtesy test period, but as they arenot resalable we don’t offer a 100% refund. In regards to our futons a refundof 50-85% will be issued after our inspection process has been completed. Dueto the sensitive nature of our business, this inspection process may take up to30 days as we have to ensure that no contaminates are brought into our shop.
  Things we consider when determining refundvalue:
  Hair
  Soiled
  Stained
  Compression Marks
  Odors
  Return Packaging
  Custom Orders
  Every item is considered custom as each item is made to order andwe take pride in making items for our customers that are exactly how they wantthem. However, for this purpose, custom order means any order outside thenormal range. They do not include extra-long items or deep pocketed items. Acustom item would be one that has no resale value as its purpose would not workfor anyone else. We will determine its refund-ability on a case by case basis.
  Innerspring Mattresses, Box Springs & Frames
  We do not offer any returns, credits,cancellations or exchanges on Innerspring Mattresses, Box Springs or Frames.These quality items are offered through us from other American manufacturingcompanies who have no return policy. If you have any questions about theseitems please call and ask before placing your order as there will be nothing wecan do should you change your mind once your order has been placed."

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