Additional Information for Stagepass.com

• Mr. Kevin Sharples, Customer Service Representative
• Mr. Paul Ranson, Manager

Principal

• Mr. Kevin Sharples, Customer Service Representative
• Mr. Paul Ranson, Manager

Customer Contact

• Mr. Kevin Sharples, Customer Service Representative
• Mr. Paul Ranson, Manager

• American Express
• Discover
• MasterCard
• PayPal
• Visa

• This Business has a return policy that is as follows:
  If you have received damaged, defective or incorrectly shipped merchandise, Contact us and we will gladly replace the merchandise without additional charge, or provide you with a full refund. Returns must authorized by email first and received within 30 days following our instructions as outline here. Failure to follow our return instructions will lead to delays in processing your request or possibly even your return order getting lost. 'Do Not' simply refuse the package or return to sender as many times they are shipped from the publisher. (especially priority orders) If you're not 100% satisfied with any purchase that is eligible for return (see list of exceptions below), for any other reason, simply return the product in its original packaging within 30 days and we'll gladly issue you a refund or store credit. Again, please be sure to follow our instructions on returning items. Items returned to an incorrect address can cause serious delays in processing. The return package must be received by us and verified that it is in original condition and packaging before a refund or store credit can be issued. *RESTRICTED ITEMS Videos / DVD's, SongKits, Preview, ShowTrax / ChoirTrax Cd's, Midi File Disks, scores, single music sheets (including choral pieces) & musicals (Christmas pageants etc.) can only be exchanged for another of the same title when found to be damaged or defective. This is due to the nature of the formats and the ease in which they can be copied and to prevent sending items back that are used for evaluation purposes and can not be resold as new. Christmas musicals, midi disks, songbooks etc. will not be accepted as returns after Dec 15th unless it was delivered after said date. Preview Cd's are non returnable items. Exceptions: If the above items are wrapped in cellophane which has not been removed we will accept those back for store credit or refund. Please mention which of these options you prefer when requesting a return authorization. However, if the item has been used (cellophane removed), the customer service manager must approve a one time courtesy return and a 25% restocking fee would be deducted from the store credit or refund. Choral Musical Preview Cd's are not accepted back unless the cellophane has not been removed. Note: Some customers mistake a midi disk for a Cd. Many PianoSoft products come in a jewel case that looks like a CD but is really a 3 1/2 inch floppy disk. All one time courtesy returns must first be approved by our customer service manager For all other non returnable product, exceptions can be granted by the customer service manager for a one time courtesy exception for store credit only as long as the excluded item(s) are in new condition. Damaged items will not be accepted or an appropiate restocking fee will be assessed Refunds or Store Credits only. Unfortunately due to the automation needed to handle a large volume we are not set up to do any kind of product exchange. Shipping prices can only be refunded or adjusted if the product does not arrive in the time specified on priority UPS orders (UPS Orange, Blue or Red), or if you received a *different product than what you originally ordered. For instance, the inventory number does not match your original email receipt. We do not refund shipping charges if the customer decides to return the product(s) for any other reason except the above. Please Note: Shipping times for expected delivery are based on 'Business' days which are Mon - Fri and do not include weekends or holidays.

• United States Federal Communications Commission, Consumer Inquiries and Complaints Division
  445 12th Street S.W.
  Washington DC 20554
  Phone Number: 888-225-5322; TTY 888-835-5322; ASL Videophone 844-432-2275
  Fax Number: 866-418-0232
  https://consumercomplaints.fcc.gov/hc/en-us
  fccinfo@fcc.gov

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