ComplaintsforAuburn Hyundai

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I scheduled an appointment a month prior to the appointment as this was the earliest appointment I could get, I even took a day off for the appointment so that I could take the vehicle in for it scheduled maintenance. I spoke with the service advisor ******* and we talked about the options that she was trying to upsell me. I told her that all I wanted was the scheduled oil change and tire rotation because I was pressed for time as I had another appointment to get to at 10am, my appointment at Hyundai was at 7:30am. She had advised me it would take an hour to hour and half which would be fine. It was getting to almost 9:30am and I asked ******* what the status of my vehicle was and if it was almost done, now I have been waiting over an hour and a half at this point. She comes back and tells me that my car was next in line. I asked her what had happened, she responds back that their were 2 other vehicles that was scheduled at 7:30 as well. I immediately told her that I would need my car back and asked who the manager was for the service department. She kept asking we could reschedule for another time and that they could even pick up the vehicle at my work for convenience. I asked her why she hadn't told me that they have not even started and I waited for so long. She had no answers for me, but asked when I could bring the car back. I work Monday to Friday and it is almost impossible to schedule and appointment. The service was horrible and Hyundai have yet to call me back with a solution.

  Business response

  09/13/2024

  Hello:

  We apologize for the inconvenience this has caused our Hyundai service customer.

  We would be happy to make arrangements to try to have our service team pick up the customer's vehicle and drop off once we complete the service.

  Please have our customer call our *********** Manager directly to make arrangements.

  *****************************

  Cell: ************

  We would be happy to resolve this matter as soon as possible.

  Thank you,

  *************

  General Manager

• Initial Complaint

  04/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Unfortunately, this is the second negative experience I've had with the ******************* With my current car, I didn't know I was entitled to a GAP refund, but it was applied as a down payment without my knowledge or approval. Now, I've refinanced, and am again *********** a GAP refund. I brought in all the necessary paperwork to initiate the refund process back in November. I was told it can take up to 3 months to receive my refund check. Which I later found out to be false. It only takes up to 6 weeks. That time had passed, and I had not received a check I call the dealership, and there's a new person in the finance department. I find out that my paperwork for the refund had never been processed. I was told to do it over and backdate the paperwork. I bring everything in, and another person tells me they can only back date 90 days. It's been over that time, since I was waiting for the original check to show up. So now, I've lost two GAP refund checks. One because an employee couldn't be bothered to do their job. And two, because I did what I was told, and waited.

  Business response

  04/16/2024

  In response to ************************************* concern (ID: *********, 

  ****************** visited our dealership on 11/29/23.  He signed a cancellation form for his gap agreement from his purchase of a 2021 Hyundai Sonata.  Attached you will find the signed cancellation request, as well as the copy of the check that was sent to his lender at time of cancellation, *******************.  As shown in the attached cancellation quote, there was a note that we called customer 12/20/2023 about the payoff quote, as it was not proof of lienholder release, merely a payoff quote from his lender.  After no return call, payment was sent to his lienholder, ******************* (see attached check dated for 12/20/23.  We appreciate ****************** for reaching out and if there are any further questions, he is welcome to call us.  

  Thank you, 

  ***** Mawrence 

  General Manager 

  Bud Clary Auburn CJDR/Hyundai 

  Customer response

  04/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩