Customer ReviewsforA-Advanced Septic Services Inc

I scheduled a service to have my septic pumped. They did not pump it and charged my card on file for services I didn't need, nor did I ever approve. Absolutely crooked and horrible.

A call for not working pump, Technician/sewer pumper came to pump out sewer tank and assed (called) pump is dead on black tar look cover on pump without electronic test. The technician (sewer pumped man) called in another (estimator) next day and he started working on pump taking pictures (model number ..) for replacement pump. A day after on call from him, he is still looking for replacement pump and he did call this replacement will cost thousands of dollars (?).Mean time, I have helping hand from neighbor who has similar problems with pump came by while assessing pump situation, telling that is easy to fix.. ***** minutes work to clean bottom by unscrewing bolts and cleaning screen that was true and pump still running pretty good still (a week). Technician heard what neighbor said, but he did ignore and send another technician to go on hunting new pump 2 days (sound more pay for rare pump). On a call from estimator, I told the pump is working and told wrong call from technician. Such arguable situation, company sent 2 electrician verified pump is fine and working.The company staff's wrong call and such ignorance almost cost me thousand of dollars.My feeling is that they (or company) are good at teasing (or scamming) poorly knowledgeable people. They deserved minus 5* and they charged me $585 for pumping and troubleshooting for $240,

Dear ***** Please let us start by saying thank you for taking the time to share this feedback with all of us at A Advanced. We have reviewed your account and are aware that you have a Keen pump installed at your home, which is a much less common pump type than your standard run-of-the-mill septic system pump. We would be extremely grateful for the opportunity to provide you some further education on this pump type including how to maintain them and keep them running for a longer lifespan, as well as make this situation right for you in whatever way you see reasonable. Please give our office a call at ************ and our **************** Team can get you in touch with the foremen who oversee our service technicians so we can answer any outstanding questions you might have.

Thank you again, we hope to speak with you soon.

This place is past a nightmare. I paid them just shy of $3000 and the issue is worse than it was before.My septic control panel froze in the deep freeze this winter. I called this place in an emergency state (worst decision maybe I have ever made). I specifically told them on the phone it was a panel issue, the panel needs replacement. They sent out guys to pump the tank instead first? These guys did nothing but wash a filter and charge me $325 for a service call. Then they tell me the electricians will show up in a couple days or whenever they can.Next, the electricians show up the following week and say you need a new panel, and they tried charging me an extra $250 service call fee again on top of the $2,101 total to replace the panel. I miraculously was able to get that waived but paid the $2,101 to have them replace the control panel and switch (second mistake on my part). After the panel was installed, I was thinking thank God Im done with them, but no. The panel horn sounds off now every time I use the water. Horn sounding off all day and night long. Fortunately, I learned fast how to disable the horn.Here comes the third mistake. I called them back requesting to confirm the scope of work was handled accurately and to have them check to make sure the panel is installed correctly and to fix the alarm/horn issue, free of cost of course. My previous panel certainly did not have this issue sounding off all the time.They said yes but once again tried to charge me another $250 service call fee, I once again miraculously was able to get that waived. The electricians show up and now say I need new floats which will cost $550, interesting they did not say this when they installed the panel? I agree like an idiot, they install the floats (allegedly), they say it looks good and leave. Less than one hour after they left, the panel horn/alarm starts blaring again. Still in alarm right now as I write this!Zero stars Run from this place, do not walk

****, we are truly disappointed by the feedback you have given us in this review. We are grateful that you are sharing it with us so we can follow up with our team members and grow from this experience. We would like to apologize for any confusion or miscommunication regarding the condition of your system. Our goal at A Advanced is to provide our customers with honest and accurate diagnostics which can occasionally involve multiple troubleshooting steps. We would like to find a permanent solution for the issues you are experiencing with this sounding alarm, please call our office at ************ and ask for our Operations Manager, ****, to discuss your options moving forward and ensure your home is taken care of.

Way over priced and irresponsive manager.Pumping septic tank was done ok but customer service was poor after making 3 attempts to talk to manager about the issues I had never returned my call I'll never use the again!

***, thank you so much for taking the time to leave us this feedback. The system we use records all incoming phone calls and we were able to locate your account and review the phone call you placed to us after service. The *** who took your call is no longer employed by A Advanced, but we will be using this situation as a training opportunity for the rest of our team on how to properly escalate customer resolutions.

We would be grateful if you would kindly give us the opportunity to make this right! Please give our office a call at ************ and we will take the proper steps to make sure your refund request is taken care of, as well as answer any additional questions you may have about work performed during that visit.

Thank you! :)

Do NOT use this company unless you want them reporting you to the King *** ************ about lies. They are money hungry only. They came out to pump our septic tank and told us we had a cracked pipe. They said they had to do a "stress test" before they could fix the pipe. They said it was leaking water, and they would "investigate" the problem for **** dollars. They then reported this to the health **** who said they would put a lien on our house if we didn't connect to sewer for ****** dollars. We called another company who did a stress test and they ran the water for 30 minutes and said there was no leakage. They investigated the problem for ****** dollars and said the pipe was the only issue. There is a reason this company has to use the letters A Advanced in order to get your business they need to be the first in the alphabet. They certainly don't get business by their reviews.

Dear **** Please let us start by saying thank you for taking the time to share this feedback with all of us at A Advanced. Your review has shown us that we failed to fully explain not only what issues we examined when we were at your home, but also what our next steps would have been to provide you with a solution. We would like to ask you for the chance to remedy our poor communication and revisit our findings and county report with you. Please give our office a call at ************ and our **************** Team can get you in touch with the manager who oversees our Compliance and ********************

We can only speak to the experience you have with us here at A Advanced, but during this call we would also like to show you how to look up the public service history reported to the county at your home if you do not know how to already. During our research we found that the company that visited your home after us also filed a report and we would like to help you open a line of dialogue with them about their findings as well.

Thank you again, we hope to speak with you soon.

ZERO STARS. Advise to stay away. Beware of their scare tactics and high-pressure-salesmanship. I requested an appointment to advise on a pipe I accidentally uncovered but was not on my septic drawings, and to ************. The technicians came the next morning (a Friday), efficiently setup and pumped my tank. Then looked at a pipe and told me it wasn't on my drawings so they couldn't fix it, but it was bad and King ****** Health would show up any minute because of this mess. BUT *I* told them on the phone the pipe wasn't on the drawings, I was expecting them to come with someone qualified to deal with that pipe!!! They filed their pump report, and marked the system as deficient and went away. No one else contacted me that day, which I thought was unprofessional since they made it sound like my system was such a hazard to the world. But not the first crappy contractor I've dealt with, so I decided to move on. Since they had already pumped the tank, I replaced the pipe myself over the weekend so my system wouldn't have a hole in it- problem fixed! When their "expert" finally contacted me, it was for a bid to fix my whole system. I showed him the pipe I had repaired, and asked if they could update their report that the hole was fixed. He said to update the report they would have to run a full test, and do full schematics, and when they test non-conforming systems as old as mine they *ALWAYS* find problems. And he suggested I really needed a new system, and that King ****** would insist on a long list of fixes if they saw what was going on. When I wanted to just get a bid to just test the old system, he said "I guess there's nothing to do here" and left.A short while later King ****** Health DID show up, and saw that there was no hazard and that the problem was fixed and did not make any more demands. I found a different company to test my system, and it performed as expected. A-Advanced was all scare and sales pressure, apparently not interested in doing small jobs.

**** and ****** - We have responded to a review of yours on another platform, but would like to go back and reiterate some of our previous comments. At AAdvanced, our main priority is to make sure our customers are happy, healthy, and left with no question or concern about their system. We asked previously that you get in touch with our Operations Manager to discuss your experience with members of our team so we can take corrective action if needed as well as use this as a training opportunity company-wide. We have not heard from you yet, but would be very grateful for the opportunity to repair our reputation and regain your trust. 

There was only one person I was ever asked to contact after the initial pumping done by AAdvanced. When he showed up on site, and saw that I had repaired the problem pipe myself, he told me that if they were to test the system they ALWAYS found more problems, that *** lead to many other necessary fixes in order to "meet current king ****** requirements" then they'd have to install a new system anyway. I could "save" money by just updating the system. I said that I was sure that my system was grandfathered just the way it was, and that the repair of one pipe seems like too far to need new components to a system that showed no other signs of problems, except for the one - now repaired- pipe. He said there was nothing else to do then and left. I thought that might be the end of it. When I later heard that the report that was filed with King ****** for pumping did not include the fact that the pipe was repaired, I contacted him again, twice. I left a message that I would like the repaired pipe tested. With no response. And after thinly veiled threat of the assurance that they could test until they FORCED the system into failure when that is unnecessary according to king ******, would I choose to pursue any further??When I spoke with the King ****** Health representative, it became clear that the information I had gotten was ***be technically not false, it was delivered in probably as scary and bad a way as possible. Also, as I spoke to other septic professionals later about the scary possibilities originally quoted to me, but with out me ever mentioning the company I heard those things, every other company -- EVERY ONE OF THEM - said something along the lines of -- oh, you talked to AAdvanced. They ALL KNEW that your customers were provided scary stories about the problem and provided big dollar quotes.This is what lead me to want to let BBB know. If the rest of the industry so clearly knows this is the tactic of this company, how come that is not obvious to prospective customers online?