ComplaintsforSimPure

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a table top water filtration system, replacement filters, and outdoor hose filters from this company.I found many problems with the design in addition to water tests coming back with no reduction in what they claim this system filters out of tap water. I requested a return and they refunded the money for the filter system. All good there. I wrote an honest review of their product and it has been removed from their website 4 times to leave only the original 44 five star reviews that were present when I made the purchase. This company is removing reviews and hiding the issues and ineffectiveness of their product.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased the ***400 tankless reverse osmosis system from SimPure. I have had nothing but issues with it. Also, they said the filters lasted 6+ months when I purchased the system and the literature that came with the system upon delivery says 3-6 months. Odd because I have a family of 3, with only 2 of us living in the home full time and the filters don't even last 3 months. False advertising! Also, the ** system no longer works. I cannot get anyone to troubleshoot it and I'm fed up with even trying to work with the company. There is a HUGE language barrier and lack of urgency. I want a full refund and *** You from **************** is no longer responding to me. I believe he is an investor or sister company. No idea. His contact info is below. I also attached our email communication. Best Regards *** You **************** Membrane ************** Phone: **************** Email: *************************** Visit Us: www.membrane-solutions.com Address: ********************************

  Customer response

  05/23/2024

  Any update?

• Initial Complaint

  12/05/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On April 26, 2023, I ordered two T1 6-Stage Reverse Osmosis water filters along with two sets of replacement filters from Simpurelife. Upon installing one of the water filters and fallowing the installation instructions as outlined in the installation manual, I noticed there was no water flow going to the water storage tank. I re-traced my steps and still had the same result. I then contacted Simpurelife regarding my issue and they had a technician (*************************) who contacted me to help resolve the issue. **** was very helpful in trying to assist me in resolving this issue. I was sent a replacement RO filter which was thought to be the initial issue. However, that did not work. I believe one other filter was sent, then a replacement water storage tank. None of these rectified the issue. I was finally sent a complete replacement water filter. After installing the new water filter I had the same issue of no water flow going into the storage tank. After sending ********************* video of the water flow from my faucet, he came to the conclusion that is was low water pressure that was causing the issue. **** offered to have me refunded for the water filters instead of mailing them back. About a week went by and I had heard nothing back regarding the refund. I emailed **** and he responded the same day and he also CC'd *** (don't know what his title is) to follow up on the status of my refund. Subsequent to that email, additional follow up emails went on for quite a while. Between the back and forth emails, and giving them by Paypal address, no refund has been issued to date, Dec. 5, 2023. I have been very patient over the past several months waiting to have this refund issued and I am now at the point that I feel additional intervention is needed. The total cost of the refund is $490.22. I look forward to a prompt resolution to this matter.Thank you.

  Customer response

  12/08/2023

  Good day, just to update you on Complaint# ********, I was refunded for Order#***** for $250.68 via PayPal.  However Paypal is taking out a fee of $11.26 for this refund and only giving me a refund of $239.42.  Ask them to send refund via "Family and Friends" to avoid the fee being taken out, if possible.  Also, I have not received any communication or refund status on Order#***** which has a total of $239.54.  I would gladly return the filters if they want them back provided the compensate me for the return shipping.
  
  Thank you for your assistance thus far.
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩