4 Customer Reviews
Review from Eric J
1 star10/10/2024
The people on these reviews is fake ****** is a con artist he just wanna rip you off hes very unprofessional and couldnt do the job he boosted yo the price once he called a second plumbing company thats when he put his numbers on they service to rip you off hes very couldnt even fix my sewer problemReview from Dan F
5 stars02/15/2023
I normally don't leave reviews but we've had two projects with Drainage Masters and both projects were nothing short of exceptional. On the first project, they installed french drain / gutter drains into a dry well for half of the property and for the second project, they completed the rest of the house and tied into the previous work that was completed. Both times the crew and PM were so easy to work with and took such great care of items around the property. They only cut back a branch when it was absolutely necessary and were so cautious and understanding about working around a recently finished patio and deck. What I appreciate the most is their commitment to finding solutions that were cost effective, got the job done, and listened to our concerns about plants and property. Really cannot recommend this company more.Review from Kathy F
5 stars08/30/2022
The crew **** had out to do our job were professional, timely and very communicative. We feel we got good work done for a fair price.Review from Bill K
1 star07/13/2022
My experience with this company is that there are major scheduling and reliability issues just to get an estimate. Waited a couple of months to get someone just to show for an estimate. On the day of the estimate appt, Drainage Masters called me to say that the estimator isn't feeling well and they have no one else to send. The day they offered two weeks later wouldn't work. The next estimate appt would not be for two more months according to the scheduler. Then, if I wanted the work done, it was another couple of months to get the work done.I built my schedule around this estimate and to be told the day of that they would be a no-show really upset me. And frankly, there was no empathy from the scheduler about this situation.I called other contractors and was able to get an estimate reasonably quickly. All have great ratings. Frustrated that I waited so long to find out Drainage Masters could not deliver. If I could give no stars, I would.
Drainage Masters LLC Response
07/27/2022
Hello ****, firstly we'd like to apologize for your inconvenience. We take Covid-19 very seriously and are sorry but we'd rather have upset customers than sick ones. When our estimator felt sick he was not permitted to work until he had a negative covid test, meaning all his appointments until that negative test were cancelled. I understand your frustration having built your schedule around this appointment, but again our customers health and safety are our #1 priority here.
Customer Review Rating
Average of 4 Customer Reviews
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