Business ProfileforBellevue Auto Rebuild Inc

I am requesting inquiry and resolution a concerning matter involving Autonation Collision Bellevue and ***** regarding the handling of repairs for my 2019 Mercedes Benz A220 following an accident on June 16, 2023. Following the accident, my vehicle was taken to Autonation Collision Bellevue for repairs, as it was insured by *****. I was assured that repairs would commence immediately. However, the process was marred by delays and dissatisfaction with the services provided, and potentially fraudulent activity. The vehicle remained in the shop for an extended period, during which it was incrementally disassembled and billed to insurance multiple times before proceeding with repairs. This approach appeared to be a tactic to ensure compensation for repairs, even if the vehicle were deemed a total loss. Despite expressing my dissatisfaction and concerns regarding the delays, I was forced to complete the repairs at Autonation Collision Bellevue as my vehicle was already taken apart, leaving me unable to take it to another shop. The vehicle entered the shop around July 1, 2023, and is still underway of repairs as of May 2024. In fall 2023, ***** adjuster ****** visited the shop and discussed another supplemental payment and total loss was discussed, but he told me the vehicle was not a total loss so I continued to make payments without access to transportation. However, despite assurances that the vehicle would not be deemed a total loss, on May 13, 2024 it has now been classified as such by ***** due to the prolonged repair process and incremental supplemental payments billed to the insurance to ensure the shop would be compensated for repairs. Throughout this ordeal, communication with both ***** and Autonation Collision Bellevue has been severely lacking. ***** adjusters failed to respond to numerous calls, and the shop's adjuster, ******* *****, did not return my call for nine months. Despite my attempts to seek updates and clarification on repairs, I was met with evasiveness and lack of transparency. Furthermore, I understand Autonation Collision Bellevue has billed ***** and/or myself fraudulently by including charges for labor not authorized and marked up additional labor fees according to **** ****** with *****. Also Autonation invoiced for tires not received or installed on the vehicle because i purchased my own after market tires. This situation has caused immense hardship for me as a single mother. I have been burdened with car payments and insurance premiums for a vehicle that has been in the shop for an extended period, leading to financial strain, unemployment due to lack of transportation, and the subsequent risk of homelessness. I respectfully request your assistance in investigating this matter thoroughly to ensure accountability and rectify discrepancies. ***** and Autonation Collision Bellevue must be accountable for their negligent handling of my claim and the undue financial burden placed upon me. Thank you for your attention to this matter. I look forward to your prompt action and resolution. Sincerely, ********* ******