ComplaintsforSkylum Software
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Complaint Details
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Initial Complaint
09/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This app crashes constantly and undoes hours of hard work and photo editing. Every time I reach out to customer service, they give me arbitrary fixes to try that do nothing. They have not offered me any helpful solutions and refused to give me a refund for their garbage products. This company is a bunch of scam artists. Buying the lifetime license is a big mistake, since they know they won't get anymore money out of you, they don't care about helping you.Initial Complaint
03/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Luminar Neo from Skylum claimed 7 day free trial, but required credit card payment in advance that was promised to be refunded. I tried the software for less than a day on March 20, 2023 and then cancelled the membership. I got a notice that the cancellation was complete and the license was good until ****. I have used their online email contact form 4 times to ask for the refund and not had a response.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.