ComplaintsforAnker Innovations
Electronics and Technology
Multi Location Business
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Complaint Details
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Initial Complaint
10/08/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We purchases the Eufy SpaceView baby monitor in June 2023. We used the monitor daily and it was working well until the battery started failing and the monitor had other faults. Eufy replaced the monitor in May 2024. Now, the replacement monitor is failing again in the same respects and Eufy will no longer process a warranty claim because the monitor they provided us as a warranty replacement was refurbished. Both monitors failed within 12-months of usage. We feel that the monitor should last longer than 6-10 months as we are fully invested into the system with multiple cameras and stands to support these cameras. Please let us know how you can help.*****Initial Complaint
10/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Was told I would receive a refund for an order that was returned but never received it. Monkey is being held hostage by the company.Initial Complaint
10/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed ORDER: ****************** on 9/23/24 via TikTok Shop from Ankers official account. They put they are experiencing delays in shipping however I have not received any update on when I will receive the product. I reached out on 9/26, 10/1, and 10/2 to know when the product will be shipped. Im not requesting a refund, I simply want the product I paid for but all Ive heard from the company is we are working on it.Initial Complaint
10/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They pushed out an update to their one of their Eufy security products on August 9th, 2024. Or at least one. Right away, my homebase was offline, my doorbell S330 was offline, my eufycam 3 (s330) went offline, my solocam s340 went offline. Eventually I was able to re-add the solocam s340 to the wifi, but not to the home base. The Doorbell s330 will not connect to the wifi. The Eufycam3 is so broken it only connects and works like 2 feet away from the homebase 3. The homebase 3 will not connect to the wifi. I have been dealing with their support for weeks now. If i cannot opt out of forced updates, then they are directly responsible for the failure of my security system. So far the "support" has suggested that the homebase 3 is the culprit for this failure of all my video secuirty.Initial Complaint
10/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A wife security camera/floodlight stopped working. Tech support was unable to get it functioning properly. We were told a replacement would be sent in 5-7 days as the product is still u see warranty. 2 weeks later they state that product is not in Stock and they cannot provide a time frame for replacement none can they offer a similar product for replacement.Initial Complaint
09/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Purchase the five piece home monitoring kit. The kit included the homebase station and five window door openers. I also purchased some cameras and all of these things were in my home this summer in August. I have a 2.4 and a five mega hertz router, no matter what I do these devices are always off-line. Ive made them aware of this and followed all the instructions they have given me to correct it. I have finally realized this is a scam. They make you feel like you never have to pay monthly charges but every time you turn around you throwing $100 at some new device to make this good.Initial Complaint
09/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a doorbell camera from Eufy on January 8th, 2023, for $174.19. By December of the same year, the camera stopped working and wouldnt connect to Wi-Fi, despite following all troubleshooting steps. Eufy sent a replacement, which I received by January 7th, 2024, but the same issue occurred with the new device. On September 17th, 2024, I reached out to Eufy again, but they have failed to acknowledge or replace what is clearly a defective product and are not taking any action to rectify the situation. At this point, I need a full refund, as it seems Eufy is knowingly selling defective products that only work for a short period, leaving customers stuck with costly, unreliable devices after the warranty expires.Initial Complaint
09/24/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased a baby monitor 13 months ago, before my baby was born in preparation for his arrival. The purchase was made August 20, 2023 and I paid $127. The baby monitor has stopped working properly. The monitor itself is not making a connection to the camera and the camera is automatically moving without anyone touching the controls. I have contacted the business and they have told me that the product is out of warranty and are offering no options for repair. A baby monitor should have a useful life for at least a few years as it's indented to be used for babies and toddlers.Initial Complaint
09/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought an item from anchor the Anker solid kit. I received a defective unit and tried to return it the day. I got it due to it being defective. They have been pushing me into loops and loops over and over again, requesting serial numbers, photos and videos of this issue time and time again for the last couple of months Ive been hopeless. Ive opened up a dispute with my bank, but because I made it with a debit card, the bank will not be able to help all Im wanting is my money back or resolution of this case I just want a simple return Im not asking for much I dont appreciate being pushed in the loops, asking for the same information time and time again and then after I do so they say its not returnable whenever I received a unit that doesnt work out of the box now Im stuck here with a $4000 bill with no resolution to my case. And being lead onInitial Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received a brand new Eufy RoboVac L50 as a gift and within less than two months Ive already had nothing but problems with the unit and the customer service. After about a months use I noticed my unit wasnt collecting dust or dog hair anymore. Would just roll over it. Upon inspection I noticed the motor that propels the rolling brush underneath the unit was stripped completely. Ruining the motor and brush. After an unnecessarily lengthy chat with their customer service I had to buy a replacement motor for $18 since my item was a gift and not bought directly from them, no warranty was honored. So I let that slide and just bought the motor and installed it per spec and everything was done correctly. Not even a week later I noticed my unit started making a grinding/clicking noise so I stopped it and check underneath thinking something was just stuck. Nothing was stuck but noticed the roller brush was already half worn out. Irritated I contacted the customer service and told them the issue that happened. Was told by customer service that these units are prone to this issue, basically telling me its a manufacture defect. With that information I was no longer granted help. Only to regularly check the brush for normal wear and tear and buy new brushes when needed. Not even a week passed and Im expected to regularly check on a defected product? Unreal customer service. I want a brand new replacement that isnt prone to defects.
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Customer Complaints Summary
117 total complaints in the last 3 years.
70 complaints closed in the last 12 months.