Customer ReviewsforAnker Innovations

They are liars. Do not do any business with them. A waste of time and money. ***** on ****** for supporting this company in any way.

I did a price match with them. In the beginning they said they approve and the money will refund to the original payment. But nothing shows up. Then they ask me provide my ****** account. And said it go through to my ******. But nothing. And then they said it went through the original payment. But still nothing shows up. They just tricking customer.

I purchased a vacuum cleaner 18 months ago, and less than 6 months later, the vacuum stopped working. They replaced for another one, but now the brush isn't working. Based on the app, the brush still had half of it's life left, so clearly not supposed to be dead. But customer service says they can't replace because the shelf live is an estimate. Who estimates that it will last 400 hours and it only actually lasts half? That's false advertising or malfunctioning. So many issues in such a short period of time and awful customer service. Very disappointing

******. Ordered a 300 dollar camera from them, it completely stopped connecting, and then when I email back and forth with them (I only wanted a store credit or a replacement item, not my money back), they offered me a measly 20% discount if I spend hundreds more, because after all that's what these things cost now. What a joke. Ring is the safer choice, literally.

Purchased a deadbolt from Eufy in 2021. A deadbolt, an item that should last a lifetime, or at least ***** years. My screen stopped functioning, I contacted customer support. They let me know there was nothing that could be done. I asked to have the issue escalated. I have all original receipts and information. They said I'd be put on a "Supervisor call que" but and I quote "I likely wont get a call back". I then asked to leave a formal complaint and the agent hung up on me. This was after 20 minutes on the phone. No wonder this company has a 1.5 star rating. Awful.

OMG! These people are a disaster when it comes to customer service and giving solutions. Every time you call it takes from 30min-1hr for them to get back to you. Once on the phone they go back to their notes and repeat the same solution as the prior representative. Then they escalate the situation by email, another representative gives the same solutions. Just PICK UP THE ***** and CALL your client.IS that so difficult? Eufy/Anker if you don't have the knowledge with your internal team, then outsource this. I DO NOT RECOMMEND BUYING! Going to be returning ALL equipment if I can't solve this in one week. the problem: my husband is able to see all recordings and I can't even though he has shared all privileges with me through the app. Inexplicable!

The product didn't work as advertised and support refused to honor the 30-day return as outlined in ***. They added other criteria NOT LISTED in TOS

I received a damaged Eufy robovac from Anker Innovations and have been trying for over one month to receive reimbursement after returning the item. *************************************************** money after receiving the item I shipped back. This was an absurdly disjointed, unprofessional, and arduous customer experience. I dont believe they have a real customer service department. This is a scam company, stay away.

Their products do not work after a while but eufy refuses to fix it if its outside of its warranty period.

I ordered a Homebase 3 from Eufy on January 9th. It was supposed to be delivered on the 17th. It wasn't. Instead it was sent from my home state down to *****. The new delivery date was the 23rd. On that date, it made its way back up to my home state. I waited all day, it never came. I waited the next day, it never came. On the 25th I personally go to the courier/shipping facility since it was close to me and I talk to the customer service person, they check the truck and didn't find my product. But they told me to contact the shipper "Eufy" to have them start an investigation because somebody stole it. I contact them as soon as I can. I EMAILED ANKER ON THE 25TH EXPLAINING TO THEM EVERYTHING THAT HAPPENED IN DETAIL. I THAN SENT AN EMAIL ASKING THEM TO CANCEL THE ***** BECAUSE I BOUGHT ANOTHER ONE FROM ANOTHER CARRIER. THEY EMAILED ME BACK ON THE 26TH TELLING ME TO WAIT 2 TO 4 DAYS (FOR A PRODUCT THAT I TOLD THEM THE COURIER SAID WAS STOLEN) BECAUSE IT WAS "EXPERIENCING A SHORT DELAY." I EMAILED THEM BACK REITERATING THAT I PERSONALLY WENT TO THE FACILITY AND IT WAS STOLEN. ON THE 27TH I EMAILED THEM AGAIN ASKING THEM TO "PLEASE CANCEL MY *****" SO I COULD GET MY MONEY BACK AND TELLING THEM ONCE AGAIN THAT "SOMEBODY STOLE IT." THEY EMAILED ME BACK SAYING THE **** WAS FORWARDED TO SOMEBODY ELSE, "A COLEAGUE THAT SPECIALIZES IN THE ****** I GET AN EMAIL BACK ON THE 29TH STATING THEY NEEDED 10 BUSINESS BEFORE I CAN GET MY REFUND. SPECIFICALLY THEY STATED I WOULDN'T GET THE REFUND UNTIL FEBRUARY 7TH, THE 29TH DAY AFTER I BOUGHT THE PRODUCT. WE ONLY HAVE 30 DAYS TO FILE FOR A REFUND. AND IF I DON'T SEND AN EMAIL TO THEM BEFORE THEY CLOSE ON THAT 29TH DAY BECAUSE OF THE TIMEZONE DIFFERENCE, I DON'T GET THE REFUND. I EMAILED THEM BACK STATING THAT IT HAS BEEN FAR LONGER THAN 10 DAYS SINCE I WAS SUPPOSED TO RECIEVE THE PRODUCT AND THAT I NEEDED MY MONEY. THEY AGAIN REPLIED BACK THAT I WOULD HAVE TO WAIT UNTIL FEB 7TH. WORST EXPERIENCE.