ComplaintsforXue LLC
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Complaint Details
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Initial Complaint
12/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I am writing to express my concerns about the refund process for ***************** mentorship program. I appreciate the initial $500 refund, but I request an additional $1,500, as the total cost was $2,500. The program, which I paid for through ***********, did not meet the expectations set in the informational materials. Key shortcomings include lack of guidance on salary negotiation and insufficient personalized support, particularly outside standard group hours and on weekends.I am also concerned about the ownership of program materials, as there's no guarantee we can keep them. This issue, along with the program's premature end due to ***'s conflict of interest at *****, justifies my request for further compensation. Per our contract (Article 1.1(a)), I expected personalized support, including an initial onboarding call to establish a client-specific strategy, which I never received. Instead, I was directed to course videos, which are no longer accessible. This lack of personalized attention and resources has led to my dissatisfaction and request for a full refund. This program was supposed to be 3-6 months but was shut down due to her employer (*****) stating a conflict of interest. However, we are not getting a full refund.Business response
12/19/2023
As ******** has stated, the company has refunded her. The company cannot accommodate the disputed amount. Thank you for your attention in this matter.Customer response
12/19/2023
Complaint: 21009578
I am rejecting this response because we are entitled to a full refund.
Sincerely,
*********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.