ComplaintsforJose's Landscape & Maintenance Inc
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Complaint Details
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Initial Complaint
10/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
As a property owner that is in and out of town, we had a service on a property that was paid in full at time of service. Bills were continually being sent to us, although the balance was paid in full. The company, JOSES LANDSCAPE AND MAINTENANCE **** was called and emailed; the Company's *** emailed back a full paid receipt and confirmed in writing clearly balance was paid. Weeks later, JOSES LANDSCAPE AND MAINTENANCE *** sent the balance to a collections company! They refuse to call the collections company now admitting they made a mistake and are causing harm to me personally. Although they said the *** made a mistake, they are not willing to call the credit company to rectify the issue; likely due to the fragile ego of the billing department making a mistake. Surprisingly harmful business practices.Business response
11/16/2023
This customer had an open invoice from a winterization in November 2022. She was emailed the invoice multiple times, and the invoice was sent at least 3 times ******** mail this year alone. The invoices that were sent were not returned to the company therefore we believed she received them. I will be attaching an image of proof we sent it via email as well. Yes, she received an email from **** advising she had paid however I sent her an email with the screenshot that it wasn't paid by her, it had credit from our bad debt credit. Since the service she made no contact with us regardless of the number of times we sent her the invoice. She took action as soon as she was sent to collection when she threatens to report us. As you can see, we made no mistakes in our billing, should she had paid upon the services being completed she wouldn't have been sent to collections.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.