ComplaintsforShannon's Auto Sales

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used 2006 ****** legacy LL bean edition from ********* late July 2023. I work an hour from home, making it a 2 hour round trip. I was 7 months pregnant and told the guy at the dealership what a nightmare I'd been through with cars, how I needed something reliable to get to and from work. He assured me the car was in good condition. He told me they didn't do warranties. I didn't get one from the bank. They said it wouldn't cover huge repairs anyway, so I said no. I have only been able to drive the car for 2/6 months that I've owned it. I've spent almost the amount I owe on the car just in repairs since I've purchased it. It has been looked at by certified mechanics at least three times as well as repaired in a garage twice, but this is the third time it's broken down. I've been told that I need a new transmission, which was quoted $5,000. I OWE $7, 410 on this car and I've already spent at LEAST $4K in repairs! I called my insurance agent. who told me there was nothing that could be done, that I should part out the car and try to make money back that way. I called the bank, and they told me, "well, honey, that's how used cars go, I'm sorry." My boyfriend called ********* and told them that they need to "make it right", because they told us that they didn't have a mechanic, but on ****** someone said that they DO have a mechanic. ********* called and told him they "looked around, but a used transmission is too expensive, so good luck with the car." I can't give my car up for voluntary repossession because I won't have the car, but will still have to pay the entire loan, tow fee, fixing transmission, and auction fees. They've victimized many people- single moms, pregnant moms, disabled veterans. They omit information and use verbiage to make customers think they're okay- while I was buying my car, some guy showed up with 2 pizzas and said, "I have bought 6 cars from *********, I love these guys. ************ as a thank you!" I think that was a whole set up.

  Business response

  03/05/2024

  We offered to repair **************** vehicle at our cost. She could choose between a used transmission with a 30-day warranty for $450 or a one-year warranty for $1025. The filter and fluid would cost around $150, and the labor would be $500. These estimates would be subject to sales tax. We thought she wanted us to proceed with the repair, but we have not heard from her since. We sold the vehicle to her as-is, with no warranty of any kind.
  
  
  
  Thank you,
  ***********************
  
  
  
  
  

• Initial Complaint

  01/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  January 9th I bought a car being told there are no issues with it for 8,800$ in full. The car broke that night I got stuck an hour and a half away. When I could finally get the car to the dealer again to fix it 2 days later, they said it would take a week and if its not fixed I can have my money back. It wasnt fixed that asked for more time. I get it back 2 weeks later and it stalls again putting me in a dangerous situation. The car is stuck again and they keep offering to fix it and are now telling me there is no money back option. Ive driven the car twice and they keep saying they will fix it and its fine to drive when Ive picked it up and its still broken and dangerous too drive.

  Business response

  02/10/2023

  The customer purchased the vehicle on Monday January 9th and negotiated a lower price than what we were asking. We explained to the customer that she would be responsible for all repairs now and in the future, and that she would be purchasing the vehicle as is with no warranty, express or implied. She agreed and signed all of the necessary paperwork to exempt her purchase from any warranties. She had been in previously, with her father. Who had checked the car out for her. He brought his scanner to scan the cars' computer, test drove it, and approved of the sale. On January 10th she drove the car in with her father, as they were concerned that the check engine light came on. They had scanned the car with their scanner and said that it needed a new crankshaft sensor. There was no mention of the car breaking down at that time. We told them that if they wanted to have us replace the crankshaft sensor to bring it to us the next day as the part had to be ordered. They brought the car back in on Thursday after closing and dropped the car off. The part they asked us to replace did not stop the vehicle from stalling. We told her that the vehicle should go to the Dodge dealer for diagnostics. She wanted us to take care of that for her. We scheduled an appointment at Dodge and delivered it to them a few days later. Dodge diagnosed the problem to be a bad wiring harness to the crankshaft sensor and recommended this to be replaced. They said the vehicle is no longer stalling and we could pick up the vehicle. We relayed this information to the customer and she wanted to pick up the car that day without the harness being replaced. She picked up the car on Friday the 20th and returned on Wednesday the 25th stating that the car had stalled on her again. She asked us to replace the wiring harness as we had refused to refund her money. We proceeded with the repair and she picked up the car. We reached out to her to verify the vehicle is fixed but she has not responded to us. I assume the car's stalling problem is fixed.
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  Thank you,
  
  ***********************
  Shannons Auto Sales
  3246 ***********
  *********, **. 98310
  

  
  

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