ComplaintsforAwesome Auto Inc

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The dealership has been stringing me along since June on a warranty rebate and refusing to call me back. I believe this to be malicious in nature. I'm requesting help.

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 12th, 2022, i brought my 2014 ***** sonic into the Chevrolet dealership to have them fix the blower on the heating system. They told us there were other issues to the car, some of it covered under warrenty. Total cost of repair with warrent deductibles was $1,770.50. They worked on several issues including the spark plugs where they found oil in the spark plug ***** and did no further investigation. Blower was not fixed on car. We picked up the vehicle on December 22nd, 2023. The vehicle immediately started having problems where it was misfiring, smoking, overheating, driving very hard. I scheduled an appointment and had the car parked while waiting to tow it in. Around the first week of January, 2023, i towed the vehicle back to the ***** dealership. They informed us there was a faulty wiring harness that they had installed and would replace at zero cost due to it being their error. They also informed us that the k*** on the shift was worn and informed us it would be $200 dollars for the warrenty deductible for them to fix it. We declined. No word on investigating into the oil in the spark plug *****. We recieved the car on or around January 28th, 2023. The entire shifter was now broken, unable to put the car into or out of gear and it was still misfiring. We brought the car back to the shop for the 3rd time on February 2nd, 2023. They told us that the whole exhaust system is now damaged due to it being driven while misfiring. They said that they would need to charge us over $1,200 to "diagnose" the blower issue. They are also saying that the shifter was damaged before we brought it in, even though it was not mentioned the first time it was in the shop and we had no issues with it before or after getting the car back from them the first time. They are refusing to acknowledge they damaged the vehicle and are refusing to fix the issues they caused They are telling us it's our problem and to come pick up the vehicle They refuse to proved further document

  Business response

  03/10/2023

  BBB.

  We have had this vehicle here at our shop a few times. We have addressed the concerns of the customer and have diagnosed the vehicle properly, we also recommended fixes for the vehicle that the customer has declined. We can't correctly fix the vehicle if we don't have approval to make those fixes. We also have provided the customer a loaner vehicle as a courtesy due to our shop having her vehicle. 

  Customer response

  03/10/2023

   
  Complaint: 19579820
  
  I am rejecting this response because: they are the ones that caused the damage to the vehicle due to the work they had done on it and are refusing to repair the damage THEY caused
  
  Sincerely,
  
  *************************

  Business response

  03/20/2023

  We did no further damage to this vehicle, we as a company stand behind our work here. 

  Customer response

  03/27/2023

   
  Complaint: 19579820
  
  I am rejecting this response because: the vehicle was not damaged when we brought it into the shop. You had the vehicle for almost 3 months. It was so damaged we had to sell the vehicle and i had to pay the difference. This cause my disabled mother to be left without a vehicle. And i am out thousands of dollars between the repair and having to pay off the remainder of my loan for me to get rid of the vehicle. 
  
  Sincerely,
  
  *************************

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