ComplaintsforPacific Powertrain, Inc.
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Complaint Details
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Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a windshield, wiper motor wiper arm and blade. I received all three and when I went to put it together, the windshield wiper arm did not work. I called them. Text them emailed them to see if I got the wrong arm and they could not figure it out, so I return the arm and waiting for a refund. Ive emailed and called to ask them when Im going to get my refund. I havent heard back I got a hold of someone today 11/6/23 and they were awful rude and said that the arm I returned, was broken and hung up the phone on me , it was $100. Please help.Business response
11/07/2023
We told him we would give a full refund if we received the item back like new. See attached picture, top wiper arm stripped/scratched up, bottom wiper arm is new to compare, as well missing the other mounting parts. Price for that wiper arm is $89.12. We sent back the bad arm to him.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.