ComplaintsforCraniac Studios LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/26/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
The seller was asked to commission a 3d printed Headsculpt to be shipped to Ireland.When paying on PayPal the seller suggests that you use the friends and family option on paypal or pay additional charges otherwise through PayPal, knowing that if a claim is filed the buyer is not entitled to a refund on PayPal, when choosing friends and family.Item didn't arrive so seller was contacted.The seller was trying to suggest it is the responsibility of the buyer to trace the missing goods.The seller reluctantly said they would replace the goods however the buyer must again pay for shipping.****** says nothing more they can do to trace the item, made no attempts to do so.Seller will not refund money , nor replace goods unless I pay further postage.Seller then withdrew the offer to replace stating they don't have to.I'm left with nothing having spent 75 dollars in good faith with this business.Customer response
08/31/2022
Hello,
I wish to inform you that the above case has been resolved and therefore no more action is required. I wish to withdraw from any further proceedings and have been in contact with the business to resolve the issue in person.
Thanking you,
**************************;
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.