ComplaintsforAppliance Guys LLC
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Complaint Details
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Initial Complaint
08/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered outdoor fridge. Fridge was delivered damaged. Getting in contact with this business is really difficult, resolution to problem almost impossible. you can call the number ************** and no one will answer. Calls not returned, emails go unanswered. I provided all the documentation required, still no resolution.Business response
08/30/2023
Hello,
Greetings.
We apologize for any inconvenience caused. Our team has been in touch with the customer recently about this order and as per the latest update, a replacement order has been shipped out via UPS.
Tracking no. - 1Z1WX5890316627031
Tracking | ***** *************
Estimated delivery - Tuesday, September 05 by 7:00 P.M.
Thank you for your patience and support.
Regards
Appliance Guys SupportInitial Complaint
02/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have emailed twice and called three times to find out about the delivery for one of my sinks I purchased with appliance guys. I've already been charged and it's been almost two months and I still do not have my sink. when I called last, I was told I would get tracking information, but it's been over a week and I still have yet to receive any sort of contact as to when my sink will be delivered and what is going on. I was charged on 12/8/22 in the amount of $399 for this item and I still have not recieved it or received delivery information as to when I will receive it. No one is contacting me back and when I call on the phone, I am told they will email me an update but never receive anything.Customer response
02/02/2023
below is the contact information I have for them, the ******* address is incorrect.
CONTACT **
Phone: **************
Email: **********************************
Appliance Guys
123 *************,
Suite 230
*******, ** 98020Business response
02/28/2023
Apologies for not replying back on time.
As per our records, the Order no. is AG52522-1076 and it included 2 items and both show delivered :-
ALFI Brand - White 15" Round Vessel Bowl Above Mount Ceramic Sink | ABC905
SKU: ABC905
Fedex Tracking no - 573686353529
*****************************************************************************************
Ruvati 33-inch Undermount Workstation Granite Composite Kitchen Sink Matte Black RVG2302BK
SKU: RVG2302BK
Fedex Tracking no. 394327067967
*****************************************************************************************
Thank you.
Regards
Raj
Appliance Guys Support
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.