ComplaintsforPopeye's

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This morning 8/6, I submitted a mobile order for pick up through the location drive through. This is not the first time I have done this with Popeye's. I'm accustomed to fast food locations that have a drive through to make the food FRESH based off your mobile order. In restaurant is different, you select a time for pick up. That said, I placed my order for Drive through. when I reached the area 2 hours later, I referenced my drive through order, and was told to pull forward. I was handed a bag immediately which concerned me. The bag was cold and its contents were cold making the meal inedible. I'll just say service here is never as expected and in most cases you witness unprofessional exchanged between management, employees and consumers. Not wanting to contribute to that experience, I have chosen to solicit help from the BBB to have my meal replaced. I had two 6 piece ghost pepper wings and these people didn't even separate the wings. Instead of two boxes of 6, I got a single box of 12. Thankfully all wings were for me, but the item is designed to be packaged in 6's that said, a single box was much easier to dispose of since the food is not designed to sit at room temp for 2 hours and I didn't want food poisoning.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We tried to order some food at your restaurant in this location and they were asking for the code over the app because we wanted to use the 2 can dine deal. But when we pulled up the location on the app, the buttons to get the code are grayed out. We talked to the manager because the woman over the intercom seemed to be confused as to what our problem was and the manager just told us that he had no control over the app. We missed out on getting our 2 can done meal for no reason. It just wouldnt pull up a code. The buttons for getting the code were grayed out and the app was telling us the store was closed even though it was clearly open at 9:30 PM. The manager should really be able to help out with stuff like this. He just shut the drive thru window in my face and told me to go to the parking lot in order I figure out what was going on with my app. Disgusting service, disgusting.

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  For some reason, when we went to the Popeyes location in *********, ** on ******************************** on December 10th, 2023: we tried to order with an offer from the app but the app told us, for every offer it had, that The item is not currently available at your store. We went there to begin with for the ***** - 5 pc Signature Chicken 2 Can Dine offer but we werent even given the option to add it to the mobile order. When we brought this up with the store manager that night, *****, she told us that unfortunately there was nothing she could do if the app didnt work so we made our order anyways without getting our discount but after I got my Popeyes Spicy 8 piece for ***** we then asked for the 6 Piece Wings. Now, even on the poster outside the building you guys are advertising that there is a BOGO deal for those wings: you get 6 pieces, you can get another 6 piece wings for 1 dollar. We brought this offer up to ***** who again just said that there wasnt anything that she could do if the offer wont come up on the app, which it wouldnt. She even pulled out her phone to see which deal I was talking about and even said to me that for some reason every single store in our area read that it was Closed on the app at 7 PM even though the store was still clearly open and it wouldnt close until 11 PM. We got our 6 piece wings and she wouldnt even give us our BOGO for 1 dollar! The poster is on the building for it and she still wouldnt allow us to redeem it just because there is a problem with the app. If she would have tried to do ANYTHING for our inconvenience we would have just let it go and given her a good review for her excellent customer service but as it stands, she was just way too dismissive and uncaring about our situation for us to be okay with that. We spent $45.84 for subpar service.

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered from the mobile ap for a pickup at 8:45. I got the confirmation it was ready at 8:45 so drove the 15 min there. By the time I got to the window at 9:10 I found out they had prepared it at 8:10. It was not even under a warmer, just sitting out for an hour. At that point it was unsafe to eat. I showed them the ap that confirmed it said 8:45 but the manager said it was not their fault as their order screen didn't put a time on it. I was willing to lose everything else as I had a lot of food ordered but asked please just to remake the chicken sandwhich as it was unsafe now. They refused and gave me a number to call which was an employee line. The ap support had offered a credit and then gave me an error and then never showed up. So I paid for a meal and did not get to eat it or any help. With many years of food service management myself I am appalled that they could not at least remake the sandwhich even after seeing the time for pickup on my phone.

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