Business ProfileforCostco

Costco Bridgewater Store #322. During my visit to the self-checkout area, I encountered an employee named Eli who displayed an appalling lack of patience and professionalism. His behavior was not only rude but also laced with profanity, which is entirely unacceptable. While I was scanning my items, Eli approached and began scanning the larger items in my cart without any prior communication. His abrupt intervention caused confusion, and when I tried to place already scanned items in the weighing area, it triggered a system error. Eli lost his temper and repeatedly used offensive language, including the F-word, “What the f**k did you scan?” and he continued to use similar language throughout our interaction. Initially, I chose to ignore his inappropriate behavior, hoping it was a one-time lapse. However, after completing the scanning, the system required assistance again. Eli returned and once more used offensive language, saying, “What the f**k is going on? What the f**k did you do?” I finally confronted him about his behavior and requested to speak with manager. Eli then apologized, citing fatigue from working all day as an excuse. It is unacceptable to treat customers in such a manner, regardless of their personal circumstances. I cannot help but wonder if Eli’s behavior was racially motivated. I observed him assisting other customers, who were white, without any of the hostility or profanity he directed at me. It was only after I demanded to speak with his manager that he began to apologize. This raises the question: would I have been subjected to such humiliation and mistreatment if I had not stood up for myself? Such behavior is indicative of racism, and it is unacceptable. When the manager, Aida G, arrived, I explained the situation to her. To my dismay, she simply told Eli, “It’s okay,” and allowed him to continue working with other customers. This response suggests that such behavior is tolerated at this Costco location, which is deeply concerning.